Risk Support (Fraud Analyst)

Cognizant Consulting; Philippines; On-site; PHP 469,000 - 670,000; Full time

Job summary

Cognizant is seeking a Customer Support professional in the Philippines to provide excellent service via phone, chat, and email while researching issues and escalating bugs as needed. The role emphasizes advocacy for users and strong collaboration within the team.

The position also covers the operational tasks of Financial Crimes reviews, including sanctions screening and transaction monitoring alerts, with an emphasis on reliability and process improvement.

Qualifications

• Bachelor's degree in any discipline
• Excellent communication skills
• At least 2 years of experience in a BPO or contact center environment
• Extensive experience in handling financial accounts – fraud analysis, investigation, and review
• Experience in financial services including banking, payments, and FinTechs.

Responsibilities

• Provide excellent support to customers via phone, chat, and email
• Investigate and research user issues and escalate bugs for quick resolution
• Advocate for users and share ideas and best practices with the team
• Update the internal knowledge base when new information is found
• Establish effective working relationships with team members and customers
• Handle operational tasks of Financial Crimes reviews, including sanctions screening and transaction monitoring alerting

Skills

Excellent communication

BPO experience

Fraud analysis experience

Financial services knowledge

Education

Bachelor's degree

Job description

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Job Summary

• Provision of an excellent support experience to customers via phone, chat, and email
• Investigate and research user issues and identify and escalation bugs so they can be resolved as quickly as possible
• Advocate for users and pass ideas and best practices on to the rest of the team
• Update the internal knowledge base when you discover something new
• Establish effective working relationships with team members and customers
• Responsible for the operational tasks of Financial Crimes reviews, including sanctions screening and transaction monitoring alerting

Minimum Qualifications

• Bachelor's degree in any discipline
• Excellent communication skills
• At least 2 years of experience in a BPO or contact center environment.
• With extensive experience in handling financial accounts – fraud analysis, investigation, and review
• Experience in financial services including banking, payments, and FinTech's.

Why Join Us

At Cognizant, we don't just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat—you're building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here—grow, thrive, and make an impact with Cognizant.