Fraud Resolution Specialist

Madjam Empower Solution Inc.; Taguig; On-site; PHP 240,000 - 300,000; Full time

Job summary

Madjam Empower Solution Inc. is seeking a Customer Fraud Support Specialist in the Philippines to assist customers in identifying and resolving fraud-related issues. You will monitor transactions, document interactions, and collaborate with internal teams to enhance fraud detection processes.

The role emphasizes excellent English communication, a high school diploma, and 0–2 years of experience. You will deliver empathetic service, handle inquiries effectively, and contribute to safe customer

Qualifications

• High School diploma or equivalent.
• 0–2 years of experience in customer service or fraud-related roles.
• Fluent English communication with strong customer service skills.
• Ability to handle customer inquiries effectively and empathetically.

Responsibilities

• Assist customers in identifying and resolving issues related to potential fraud.
• Provide exceptional customer service to ensure a positive customer experience.
• Monitor transactions for signs of fraud and elevate any suspicious activities.
• Document all interactions with customers for future reference and reporting.
• Collaborate with internal teams to improve fraud detection processes.

Skills

Proficient in English language

Strong customer service skills

Education

High School diploma or equivalent

Job description

Madjam Empower Solution Inc. is seeking a Customer Fraud Support Specialist in the Philippines to assist customers in identifying and resolving fraud-related issues. You will monitor transactions, document interactions, and collaborate with internal teams to enhance fraud detection processes.

The role emphasizes excellent English communication, a high school diploma, and 0–2 years of experience. You will deliver empathetic service, handle inquiries effectively, and contribute to safe customer