Fraud Servicing Specialist - Inbound Support

EXL; Manila; Presencial; PHP 223.000 - 357.000; Jornada completa

Descripción de la vacante

EXL in Manila is seeking a Fraud Servicing Representative to handle inbound calls from clients’ customers, assisting with account restrictions, verification, data input, and resolution per SOP.

Strong verbal communication, problem-solving, and teamwork are essential. Prior customer service experience in finance is preferred, with the ability to learn quickly and adapt to changing practices.

Formación

• Strong verbal communication with customers and colleagues.
• Problem-solving skills and ability to think critically.
• Ability to work independently and in a team environment.
• Detail-oriented with excellent follow-up skills.
• Comfortable navigating multiple computer applications.

Responsabilidades

• Take inbound calls related to fraud queries and provide information per SOP.
• Communicate account requirements and investigation timeframes.
• Adhere to process guidelines and SOPs in daily duties.
• Document all communications with callers.
• Maintain courteous, consistent service per quality guidelines.

Conocimientos

Verbal communication

Problem solving

Teamwork

Attention to detail

Stress tolerance

Dependability

Tech literacy

Learning ability

Customer-centric approach

Educación

Undergraduate - 2 years of college

Senior High School graduate with exemption approval

Descripción del empleo

EXL in Manila is seeking a Fraud Servicing Representative to handle inbound calls from clients’ customers, assisting with account restrictions, verification, data input, and resolution per SOP.

Strong verbal communication, problem-solving, and teamwork are essential. Prior customer service experience in finance is preferred, with the ability to learn quickly and adapt to changing practices.