Fraud-Prevention Customer Service Rep

CBE Companies; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

CBE Companies in the Philippines is seeking a Customer Service Representative - Fraud to represent the client on the phone with consumers. You will handle inbound and outbound calls, build relationships, and help solve problems to prevent fraud while navigating multiple systems on the computer to protect the brand and ensure a positive customer experience.

The role requires strong English communication, a high school diploma, and up to one year of related call center experience.

Qualifications

• High School Diploma or its equivalent.
• 1 year of call center collections, customer service, or telemarketing experience preferred
• Proficiently communicate verbally and in writing with customer using the English language.

Responsibilities

• Reduce fraud losses while focused on customer experience and protection.
• Analyze account processes and transactions to identify undetected frauds and correlated activities.
• Review, identify, and deter fraudulent activity.
• Look for trends to identify good vs. fraudulent orders.

Skills

English language

Call center experience

Customer service

Education

High School Diploma

Job description

CBE Companies in the Philippines is seeking a Customer Service Representative - Fraud to represent the client on the phone with consumers. You will handle inbound and outbound calls, build relationships, and help solve problems to prevent fraud while navigating multiple systems on the computer to protect the brand and ensure a positive customer experience.

The role requires strong English communication, a high school diploma, and up to one year of related call center experience.