Fraud Servicing Specialist — Customer Support

ExlService Holdings, Inc.; Metro Manila; Presencial; PHP 110.000 - 165.000; Jornada completa

Descripción de la vacante

ExlService Holdings, Inc. in Metro Manila is seeking a Fraud Servicing Representative to handle inbound customer calls and assist with queries related to account restrictions, verification, and data input.

You will coordinate with internal departments to resolve issues, manage expectations on timelines, and proactively follow up on outstanding items while delivering courteous, guideline-driven service. This role emphasizes problem solving and reliable escalation handling to ensure customer

Formación

• Handle inbound calls from customers and assist with queries about account restrictions and verification.
• Coordinate with internal departments to resolve customer issues.
• Set accurate expectations on timelines and resolutions for customers.
• Proactively follow up on outstanding issues with internal and external stakeholders.
• Provide courteous, consistent service following quality guidelines.

Responsabilidades

• Take inbound calls and assist customers with account-related inquiries.
• Escalate issues and coordinate with internal teams to find resolutions.
• Manage customer expectations regarding timelines and outcomes.
• Follow up on outstanding issues with internal and external parties.
• Treat customers with courtesy in line with quality guidelines.

Descripción del empleo

ExlService Holdings, Inc. in Metro Manila is seeking a Fraud Servicing Representative to handle inbound customer calls and assist with queries related to account restrictions, verification, and data input.

You will coordinate with internal departments to resolve issues, manage expectations on timelines, and proactively follow up on outstanding items while delivering courteous, guideline-driven service. This role emphasizes problem solving and reliable escalation handling to ensure customer