Fraud Customer Service Representative

Madjam Empower Solution Inc.; Taguig; On-site; PHP 240,000 - 300,000; Full time

Job summary

Madjam Empower Solution Inc. is seeking a Customer Fraud Support Specialist in the Philippines to assist customers in identifying and resolving fraud-related issues. You will monitor transactions, document interactions, and collaborate with internal teams to enhance fraud detection processes.

The role emphasizes excellent English communication, a high school diploma, and 0–2 years of experience. You will deliver empathetic service, handle inquiries effectively, and contribute to safe customer

Qualifications

• High School diploma or equivalent.
• 0–2 years of experience in customer service or fraud-related roles.
• Fluent English communication with strong customer service skills.
• Ability to handle customer inquiries effectively and empathetically.

Responsibilities

• Assist customers in identifying and resolving issues related to potential fraud.
• Provide exceptional customer service to ensure a positive customer experience.
• Monitor transactions for signs of fraud and elevate any suspicious activities.
• Document all interactions with customers for future reference and reporting.
• Collaborate with internal teams to improve fraud detection processes.

Skills

Proficient in English language

Strong customer service skills

Education

High School diploma or equivalent

Job description

Description

• Assist customers in identifying and resolving issues related to potential fraud.
• Provide exceptional customer service to ensure a positive customer experience.
• Monitor transactions for signs of fraud and elevate any suspicious activities.
• Document all interactions with customers for future reference and reporting.
• Collaborate with internal teams to improve fraud detection processes.

Requirements

• Educational Qualifications: High School diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English language, strong customer service skills
• Responsibilities and Duties: Ability to handle customer inquiries effectively
• Qualities and Traits: Detail-oriented, strong problem-solving skills, empathetic demeanor