Fraud Prevention Customer Service Specialist

CBE Companies PH, Inc.; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

CBE Companies PH, Inc. is seeking a Customer Service Representative - Fraud in the Philippines to represent the client on the phone and handle inbound/outbound calls focused on preventing fraud while delivering a positive customer experience.

The role requires strong verbal and written English, attention to detail, and the ability to work a flexible schedule including weekends and holidays as needed.

Qualifications

• High school diploma or equivalent required.
• 1 year of call center collections, customer service, or telemarketing experience preferred.
• Proficient written and spoken English communication.

Responsibilities

• Reduce fraud losses while maintaining customer experience and protection.
• Analyze accounts to identify undetected fraud and suspicious activity.
• Review and deter fraudulent activity; identify trends and good vs fraud patterns.
• Handle inbound and outbound calls related to potentially fraudulent activity.
• Analyze information using internal/external tools to decide Fraud/Not Fraud.
• Document accounts accurately while speaking with customers.
• Maintain schedule adherence and meet productivity and call quality standards.
• Follow dispute resolution and escalation processes.

Skills

Customer service

Verbal communication

Written communication

Education

High School Diploma or equivalent

Job description

CBE Companies PH, Inc. is seeking a Customer Service Representative - Fraud in the Philippines to represent the client on the phone and handle inbound/outbound calls focused on preventing fraud while delivering a positive customer experience.

The role requires strong verbal and written English, attention to detail, and the ability to work a flexible schedule including weekends and holidays as needed.