Fraud Prevention Specialist - Customer Care

CBE Companies; Taguig; Presencial; PHP 180.000 - 240.000; Jornada completa

Descripción de la vacante

CBE Companies in the Philippines is seeking a Customer Service Representative - Fraud to represent the client on the phone with consumers. The role involves inbound and outbound calls, using relationship-building skills to prevent fraud and protect the client’s brand.

The position requires a High School Diploma or equivalent and at least 1 year in a related call center field; strong English communication is essential. Training is provided and weekend/holiday shifts may be required.

Formación

• High School Diploma or equivalent is required; 1 year of call center collections, customer service, or telemarketing experience preferred.
• Proficient verbal and written communication in English.

Responsabilidades

• Reduce fraud losses while focusing on customer experience and protection.
• Analyze account processes to identify fraud and related activities.
• Review, deter, and identify fraudulent activity and trends.
• Navigate multiple systems during calls and document accounts promptly.

Educación

High School Diploma or equivalent

Herramientas

CRM software

Descripción del empleo

CBE Companies in the Philippines is seeking a Customer Service Representative - Fraud to represent the client on the phone with consumers. The role involves inbound and outbound calls, using relationship-building skills to prevent fraud and protect the client’s brand.

The position requires a High School Diploma or equivalent and at least 1 year in a related call center field; strong English communication is essential. Training is provided and weekend/holiday shifts may be required.