Fraud Detection & Risk Investigator

Union Bank of the Philippines; Quezon City; On-site; PHP 350,000 - 600,000; Full time

Job summary

Union Bank of the Philippines is seeking a Fraud Detection Officer to monitor and investigate potentially fraudulent card and banking transactions, protecting customers and the bank from losses. You will review alerts, validate suspicious activities, and implement preventive measures within established fraud controls.

The role requires timely customer interaction, strong analytical abilities, and adherence to fraud detection procedures to maintain trust and regulatory compliance.

Qualifications

• Bachelor's degree in Banking and Finance, Business Administration, Accountancy, Criminology, Information Technology or related field.
• Experience in fraud monitoring, fraud operations, or customer service is an advantage.
• Strong analytical, investigative, and problem-solving skills with keen attention to detail.
• Excellent communication skills with the ability to interact professionally with customers and internal stakeholders.

Responsibilities

• Monitor and review fraud alerts from management systems.
• Validate suspicious transactions via outbound calls, SMS, email and other channels.
• Investigate unusual transaction patterns and assess fraud risks.
• Block or restrict card usage when fraud is confirmed or suspected.
• Coordinate with Fraud Strategy, Risk Management, Operations and Customer Service teams for resolution.
• Prepare daily, weekly, and monthly fraud monitoring reports.

Skills

Fraud monitoring

Analytical skills

Communication skills

Customer interaction

Education

Bachelor's degree in Banking and Finance/Business/Accountancy/Criminology/IT

Job description

Union Bank of the Philippines is seeking a Fraud Detection Officer to monitor and investigate potentially fraudulent card and banking transactions, protecting customers and the bank from losses. You will review alerts, validate suspicious activities, and implement preventive measures within established fraud controls.

The role requires timely customer interaction, strong analytical abilities, and adherence to fraud detection procedures to maintain trust and regulatory compliance.