Fraud Detection & Risk Analyst

UnionBank; Quezon; On-site; PHP 480,000 - 600,000; Full time

Job summary

UnionBank is hiring a Fraud Detection Officer at UnionBank Square, Eastwood, Quezon City. The role involves monitoring and investigating potentially fraudulent card and banking transactions to protect customers and the bank from losses.

You will review alerts, validate suspicious activities, block or restrict card usage, and coordinate with Fraud Strategy, Risk Management, Operations, and Customer Service to resolve issues.

Qualifications

• Bachelor's degree in Banking and Finance, Business Administration, Criminology, or related field.
• Experience in fraud monitoring, fraud operations, banking operations, risk management, or customer service is an advantage.
• Strong analytical, investigative, and problem-solving skills with keen attention to detail.

Responsibilities

• Monitor and review fraud alerts generated by fraud management and transaction monitoring systems.
• Validate suspicious transactions through outbound calls, SMS, email, and other approved customer verification channels.
• Investigate unusual transaction patterns and assess potential fraud risks based on established controls and procedures.
• Block or restrict card usage when fraudulent activity is confirmed or strongly suspected.
• Prepare daily, weekly, and monthly reports on fraud monitoring activities, investigations, productivity, and error incidents.

Skills

Fraud monitoring

Analytical skills

Customer communication

Shift flexibility

Education

Bachelor's degree in Banking & Finance

Tools

Fraud management systems

Job description

UnionBank is hiring a Fraud Detection Officer at UnionBank Square, Eastwood, Quezon City. The role involves monitoring and investigating potentially fraudulent card and banking transactions to protect customers and the bank from losses.

You will review alerts, validate suspicious activities, block or restrict card usage, and coordinate with Fraud Strategy, Risk Management, Operations, and Customer Service to resolve issues.