Fraud Detection Officer (For Pooling)

UnionBank; Quezon; On-site; PHP 480,000 - 600,000; Full time

Job summary

UnionBank is hiring a Fraud Detection Officer at UnionBank Square, Eastwood, Quezon City. The role involves monitoring and investigating potentially fraudulent card and banking transactions to protect customers and the bank from losses.

You will review alerts, validate suspicious activities, block or restrict card usage, and coordinate with Fraud Strategy, Risk Management, Operations, and Customer Service to resolve issues.

Qualifications

• Bachelor's degree in Banking and Finance, Business Administration, Criminology, or related field.
• Experience in fraud monitoring, fraud operations, banking operations, risk management, or customer service is an advantage.
• Strong analytical, investigative, and problem-solving skills with keen attention to detail.

Responsibilities

• Monitor and review fraud alerts generated by fraud management and transaction monitoring systems.
• Validate suspicious transactions through outbound calls, SMS, email, and other approved customer verification channels.
• Investigate unusual transaction patterns and assess potential fraud risks based on established controls and procedures.
• Block or restrict card usage when fraudulent activity is confirmed or strongly suspected.
• Prepare daily, weekly, and monthly reports on fraud monitoring activities, investigations, productivity, and error incidents.

Skills

Fraud monitoring

Analytical skills

Customer communication

Shift flexibility

Education

Bachelor's degree in Banking & Finance

Tools

Fraud management systems

Job description

Position Title: Fraud Detection Officer

Location: UnionBank Square, Eastwood, Quezon City

About The Role

The Fraud Detection Officer is responsible for monitoring and investigating potentially fraudulent card and banking transactions to protect customers and the bank from financial losses. This role supports the Bank's Fraud Risk Management function by reviewing alerts, validating suspicious activities, and implementing preventive measures when fraud risks are identified. The position requires timely customer interaction, strong analytical skills, and adherence to established fraud detection and control procedures. The Fraud Detection Officer plays a critical role in maintaining customer trust, operational integrity, and regulatory compliance.

What You'll Do

• Monitor and review fraud alerts generated by fraud management and transaction monitoring systems.
• Validate suspicious transactions through outbound calls, SMS, email, and other approved customer verification channels.
• Investigate unusual transaction patterns and assess potential fraud risks based on established controls and procedures.
• Block or restrict card usage when fraudulent activity is confirmed or strongly suspected.
• Initiate card blocking for cards identified as compromised through Point of Compromise (POC) reports from card networks and banking institutions.
• Escalate high-risk cases, emerging fraud trends, and suspicious patterns to the appropriate teams for immediate action.
• Prepare daily, weekly, and monthly reports on fraud monitoring activities, investigations, productivity, and error incidents.
• Coordinate with internal stakeholders, including Fraud Strategy, Risk Management, Operations, and Customer Service teams, to ensure timely resolution of fraud-related concerns.
• Maintain accurate documentation of investigations, customer interactions, and actions taken.
• Support continuous improvement initiatives by recommending enhancements to fraud detection processes and controls.
• Perform other duties and responsibilities that may be assigned by management.

What We're Looking For

• Bachelor's degree in Banking and Finance, Business Administration, Accountancy, Criminology, Information Technology, or a related field.
• Experience in fraud monitoring, fraud operations, banking operations, risk management, or customer service is an advantage.
• Strong analytical, investigative, and problem-solving skills with keen attention to detail.
• Excellent communication skills with the ability to interact professionally with customers and internal stakeholders.
• Ability to work in a fast-paced, shift-based environment and manage multiple cases simultaneously.
• Knowledge of card fraud detection, payment systems, AML regulations, and banking risk controls is an advantage.