Fraud Risk Analyst

Metrobank; Hinoba-an; Hybrid; PHP 360,000 - 600,000; Full time

Job summary

Metrobank in the Philippines seeks a fraud management professional to protect customers and assets. The role focuses on detecting fraudulent transactions, reviewing Day 2 alerts, and reducing potential losses through timely action.

You will conduct customer callouts, coordinate with branches and partners, maintain service levels, and ensure accurate dispute handling while adhering to internal policies and regulatory requirements. Onsite shifting schedule is required.

Qualifications

• Bachelor's Degree holder
• Preferably 1 year of fraud management experience in a financial institution
• Strong written and verbal communication skills
• Proficient in Microsoft Word, Excel and PowerPoint
• Willing to report onsite 100% on a shifting schedule (morning, midshift, nightshift, weekends or holidays)

Responsibilities

• Keeps the Gross Fraud Amount (GFA) and Net Fraud Loss (NFL) within target by reviewing alerts from fraud detection tools.
• Monitors and analyzes target volume of alerts per hour generated by Falcon Case Manager/MCDI for potentially fraudulent transactions.
• Ensures 100% completion in the review of Day 2 alerts and assesses transactions to determine potential fraud.
• Performs callouts to customers, branches or third parties to confirm highly suspicious activities.
• Maintains detection rate by using SMS and email notifications to cardholders and other channels.
• Blocks cards for confirmed fraud and initiates replacement to prevent further losses.
• Registers suspect cards in Mastercard/Visa exception lists to prevent fraud during downtime.
• Enlists or uploads suspect accounts to Falcon, MCDI, or RBA hotlists as needed.

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Metrobank in the Philippines seeks a fraud management professional to protect customers and assets. The role focuses on detecting fraudulent transactions, reviewing Day 2 alerts, and reducing potential losses through timely action.

You will conduct customer callouts, coordinate with branches and partners, maintain service levels, and ensure accurate dispute handling while adhering to internal policies and regulatory requirements. Onsite shifting schedule is required.