Fraud Detection Officer (For Pooling)

Union Bank of the Philippines; Quezon City; On-site; PHP 350,000 - 600,000; Full time

Job summary

Union Bank of the Philippines is seeking a Fraud Detection Officer to monitor and investigate potentially fraudulent card and banking transactions, protecting customers and the bank from losses. You will review alerts, validate suspicious activities, and implement preventive measures within established fraud controls.

The role requires timely customer interaction, strong analytical abilities, and adherence to fraud detection procedures to maintain trust and regulatory compliance.

Qualifications

• Bachelor's degree in Banking and Finance, Business Administration, Accountancy, Criminology, Information Technology or related field.
• Experience in fraud monitoring, fraud operations, or customer service is an advantage.
• Strong analytical, investigative, and problem-solving skills with keen attention to detail.
• Excellent communication skills with the ability to interact professionally with customers and internal stakeholders.

Responsibilities

• Monitor and review fraud alerts from management systems.
• Validate suspicious transactions via outbound calls, SMS, email and other channels.
• Investigate unusual transaction patterns and assess fraud risks.
• Block or restrict card usage when fraud is confirmed or suspected.
• Coordinate with Fraud Strategy, Risk Management, Operations and Customer Service teams for resolution.
• Prepare daily, weekly, and monthly fraud monitoring reports.

Skills

Fraud monitoring

Analytical skills

Communication skills

Customer interaction

Education

Bachelor's degree in Banking and Finance/Business/Accountancy/Criminology/IT

Job description

3 - 8 Years

Employee

Job Description

Location: UnionBank Square, Eastwood, Quezon City

About The Role

The Fraud Detection Officer is responsible for monitoring and investigating potentially fraudulent card and banking transactions to protect customers and the bank from financial losses. This role supports the Bank's Fraud Risk Management function by reviewing alerts, validating suspicious activities, and implementing preventive measures when fraud risks are identified. The position requires timely customer interaction, strong analytical skills, and adherence to established fraud detection and control procedures. The Fraud Detection Officer plays a critical role in maintaining customer trust, operational integrity, and regulatory compliance.

What You'll Do

• Monitor and review fraud alerts generated by fraud management and transaction monitoring systems.
• Validate suspicious transactions through outbound calls, SMS, email, and other approved customer verification channels.
• Investigate unusual transaction patterns and assess potential fraud risks based on established controls and procedures.
• Block or restrict card usage when fraudulent activity is confirmed or strongly suspected.
• Initiate card blocking for cards identified as compromised through Point of Compromise (POC) reports from card networks and banking institutions.
• Escalate high-risk cases, emerging fraud trends, and suspicious patterns to the appropriate teams for immediate action.
• Prepare daily, weekly, and monthly reports on fraud monitoring activities, investigations, productivity, and error incidents.
• Coordinate with internal stakeholders, including Fraud Strategy, Risk Management, Operations, and Customer Service teams, to ensure timely resolution of fraud-related concerns.
• Maintain accurate documentation of investigations, customer interactions, and actions taken.
• Support continuous improvement initiatives by recommending enhancements to fraud detection processes and controls.
• Perform other duties and responsibilities that may be assigned by management.

What We're Looking For

• Bachelor's degree in Banking and Finance, Business Administration, Accountancy, Criminology, Information Technology, or a related field.
• Experience in fraud monitoring, fraud operations, banking operations, risk management, or customer service is an advantage.
• Strong analytical, investigative, and problem-solving skills with keen attention to detail.
• Excellent communication skills with the ability to interact professionally with customers and internal stakeholders.
• Ability to work in a fast-paced, shift-based environment and manage multiple cases simultaneously.
• Knowledge of card fraud detection, payment systems, AML regulations, and banking risk controls is an advantage.

Job Snapshot

Updated Date

22-Sep-2026

Job ID

JOB_1001

Department

Fraud Acquiring, Detections and Authorizations