Fraud Case Investigator — Disputes & Investigations

Bank of the Philippine Islands; Makati; On-site; PHP 420,000 - 540,000; Full time

Job summary

Bank of the Philippine Islands seeks a Fraud Associate to primarily receive, prepare, and process fraud documentation and conduct preliminary investigations on client disputes.

The role involves handling disputed MasterCard, VISA, and BancNet transactions, monitoring ledgers, preparing MIS and regulatory reports, and coordinating with card networks and banks to resolve fraud cases. Willingness to work in Makati and shifting schedules is required.

Qualifications

• Bachelor's degree in any field.

Responsibilities

• Handles resolution of disputed MasterCard, VISA, and BancNet transactions.
• Handles timely listing of lost and cancelled delinquent accounts to MasterCard AMS.
• Monitors and submits subsidiary ledgers (SLs) managed by the Unit.
• Ensures disposition of float items within five days from transaction date.
• Prepares regulatory reports as required by card schemes and regulators.
• Coordinates with BancNet, MasterCard, merchants and other Card Banking Departments to resolve disputes.
• Prepares monthly and quarterly reports for BancNet and MasterCard requirements.
• Provides MIS for dispute-related transactions for management decision-making.
• Observes customer transactions to identify fraudulent activities and reports to partners for blocking/reclamation.
• Reports fraudulent transactions to merchant/other banks for blocking and possible reclamation.
• Evaluates and investigates fraud incidents.
• Supports 24/7 operations to monitor and validate fraud referrals from OFIs and victims.
• Handles Enhanced Due Diligence on reported and layered perpetrator accounts.
• Manages mailbox activities and RFIs/Sub-RFIs responses.
• Submits STR/RCL reportorial requirements.
• Provides customer support by resolving disputes within defined timeframes.
• Handles complaints related to deposit accounts.
• Conducts KYC and validation of disputed transactions with RFIs.
• Handles complaints from branches and Contact Center.
• Sends formal letters and feedback to complaints.
• Ensures regulatory reporting compliance as required by regulators.

Education

Bachelor's degree

Job description

Bank of the Philippine Islands seeks a Fraud Associate to primarily receive, prepare, and process fraud documentation and conduct preliminary investigations on client disputes.

The role involves handling disputed MasterCard, VISA, and BancNet transactions, monitoring ledgers, preparing MIS and regulatory reports, and coordinating with card networks and banks to resolve fraud cases. Willingness to work in Makati and shifting schedules is required.