Assistant Franchise Manager

Potato Corner; Parañaque; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Potato Corner in the Philippines seeks a Franchise Management & Development Specialist to strengthen franchisee relationships and ensure governance, brand standards, and sustainable growth.

You will lead engagement programs, monitor concerns, analyze feedback, coordinate with departments, and oversee compliance, renewals, and network movements, delivering actionable insights for management.

Qualifications

• Bachelor’s degree in Business/Management or related field.
• Experience in franchising or business development preferred.
• Ability to lead cross-functional projects and manage stakeholders.

Responsibilities

• Lead franchisee engagement, satisfaction, recognition, roadshows, training, and capability-building programs.
• Monitor franchisee concerns and coordinate resolutions with departments.
• Analyze recurring concerns and recommend process or policy improvements.
• Support franchisees in understanding company programs, standards, obligations, and available business support.
• Monitor compliance with franchise agreements, policies, financial obligations, and operating standards.
• Coordinate notices, corrective-action plans, and escalation of high-risk cases.
• Monitor renewals, ownership transfers, relocations, and network movements.
• Consolidate performance indicators and provide management with decision-ready reports, risks, trends, and actions.
• Supervise and coach Franchise Officers; coordinate with Operations, Finance, Legal, Marketing, IT, and other departments.

Skills

Stakeholder management

Coaching

Negotiation

Issue resolution

Project management

Data analysis

Report writing

Presentation

Education

Bachelor's Degree in Business Management, Marketing, Entrepreneurship

Tools

Microsoft Office

Excel

PowerPoint

CRM systems

Job description

To support the Franchise Management & Development Head in strengthening franchisee relationships and capability, while ensuring consistent execution of franchise governance, engagement, performance, and network-development programs that protect franchisee success, brand standards, and sustainable growth.

Responsibilities

Franchise Relations & Capabilities

• Lead the implementation of franchisee engagement, satisfaction, recognition, roadshow, training, and capability-building programs.
• Monitor franchisee concerns and ensure timely, coordinated, and practical resolutions with accountable departments.
• Analyze recurring concerns and network feedback, then recommend process, policy, or service improvements.
• Support franchisees in understanding company programs, standards, obligations, and available business support.

Franchise Governance & Network Performance

• Monitor compliance with franchise agreements, company policies, ACE parameters, financial obligations, and operating standards.
• Coordinate notices, corrective-action plans, closure of findings, and escalation of high-risk or overdue cases.
• Monitor renewals, ownership transfers, relocations, temporary or permanent closures, and other network movements.
• Consolidate performance indicators and provide management with decision-ready reports, risks, trends, and recommended actions.

Team Leadership and Cross-Functional Execution

• Supervise, coach, and evaluate assigned Franchise Officers, set priorities and ensure timely, accurate case closure.
• Coordinate with Operations, Business Development, Finance, Legal, Marketing, IT, Supply Chain, TSD, and other departments to deliver franchise commitments.
• Track program timelines, turnaround times, bottlenecks, and department accountabilities; elevate unresolved matters with clear recommendations.
• Act as officer-in-charge or represent the Franchise Manager in meetings and projects when delegated.

Standards

• Institute safeguards for franchise records, confidential information, company assets, program funds, and other resources under the function.
• Ensure that franchise decisions, approvals, exceptions, commitments, and escalations are properly documented and within the approved authority matrix.
• Monitor compliance of assigned programs and projects with legal, regulatory, contractual, data-privacy, and company requirements.
• Observe the Employee Code of Conduct and consistently uphold fairness, transparency, and the protection of the entire franchise network.

Workforce Engagement

• Participate in the development, performance management, movement, rewards, and recognition of direct reports.
• Set clear expectations, conduct regular coaching and performance reviews, and build ownership and service discipline within the team.
• Promote collaboration, continuous improvement, and a guest-centric culture across FMD and partner departments.

Qualifications

• Must have a Bachelor's Degree in Business Management, Marketing, Entrepreneurship, or a related field.

Required Skills

Work Experience

• Must have 3 years’ experience in franchising, account management, business development, operations, or a related function, including at least 1 year in a supervisory or team-lead role.

Knowledge

• Franchise management principles, franchise agreements, network governance, guest experience, performance management, and basic financial analysis.

Skills

• Stakeholder management, coaching, negotiation, issue resolution, project management, data analysis, report writing, presentation, and intermediate Microsoft Office or equivalent digital tools.
• Guest-centric, fair, decisive, collaborative, organized, resilient, and able to translate strategy into accountable action while balancing franchisee needs with network and brand interests.