Flexible Back Office Credit Operations Analyst

Medtronic; Taguig; On-site; PHP 300,000 - 460,000; Full time

Benefits offered by this job

Flexible Benefits Package

Job summary

Medtronic is seeking an Accounts Receivable Professional in Taguig to support Front Office Collectors and regional teams. You will ensure timely, accurate, and compliant processing of tasks, improving account visibility and credit/collection workflows.

You will work with SAP ECC and FSCM, using Excel for data tasks, and verify outputs before actions. The role emphasizes collaboration, accuracy, and adherence to SLAs in a dynamic environment.

Qualifications

• High School Diploma required; university degree not required.
• Experience in Accounts Receivable, Credit Services, Collections, or related finance operations preferred.
• Strong systems proficiency with Excel, SAP ECC, and FSCM.

Responsibilities

• Investigate and resolve workflow exceptions related to customer ownership, account assignment, collector allocation, and routing issues.
• Research customer and account information using SAP, FSCM, invoices, purchase orders, correspondence, and supporting documentation.
• Maintain and update customer contact details, ownership records, and master data to support workflow efficiency and reporting accuracy.
• Monitor exception queues and ensure tasks are completed within service levels and controls.
• Deliver activities in accordance with quality standards, turnaround times, and SLAs.
• Support account reconciliation by preparing customer statements and reconciliation information for collectors.
• Prepare and document debit and credit matching proposals using available data.
• Provide administrative support for write-off and refund processes.
• Manage back-office mailbox requests with timely routing and resolution.
• Support monthly Statement of Account distribution and dunning letter processes.
• Assist with direct debit setup and administration per compliance requirements.
• Maintain desktop procedures and support documentation updates.
• Collaborate with Credit Services and cross-functional teams to ensure high-quality service.
• Identify and validate automated workflow recommendations before updates or routing decisions.
• Escalate automation, workflow, or data quality issues to supervisors.
• Leverage AI tools, including Copilot, to improve productivity with outputs validated before use.

Skills

Accounts Receivable

Credit Services

Collections

Communication

Team player

Detail oriented

Workflow knowledge

Independent worker

Education

High School Diploma

Tools

SAP ECC

FSCM

Microsoft Excel

Job description

Medtronic is seeking an Accounts Receivable Professional in Taguig to support Front Office Collectors and regional teams. You will ensure timely, accurate, and compliant processing of tasks, improving account visibility and credit/collection workflows.

You will work with SAP ECC and FSCM, using Excel for data tasks, and verify outputs before actions. The role emphasizes collaboration, accuracy, and adherence to SLAs in a dynamic environment.