Credit Services Supervisor, Back-Office (Mid Shift)

Medtronic; Taguig; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary

MIP eligibility

Job summary

Medtronic is seeking a Credit Services Supervisor for Back-Office in a hybrid role based in Taguig, Philippines. You will oversee AI-enabled workflow environments, manage exception handling, and ensure SLA adherence while driving governance and data stewardship.

Responsibilities include leading a team, prioritizing workload, coaching staff, and collaborating with regional teams to maintain high-quality service and robust controls across Credit Services operations.

Qualifications

• 1 year of people leadership experience
• Accounts Receivable experience
• Advanced technical and system knowledge including Excel, SAP ECC, FSCM

Responsibilities

• Own workflow governance, including exception queues and routing failures
• Monitor service levels, queue aging, backlog trends, and corrective actions
• Lead back-office Credit Services operations in EMEA region
• Provide day-to-day leadership, workload prioritization, and productivity management
• Recruit, coach, and develop team members to drive results
• Collaborate with Front Office Collectors and stakeholders to resolve escalations
• Ensure compliance with policies, procedures, and internal controls
• Identify process improvements and drive automation and digital transformation initiatives

Skills

People leadership

Accounts Receivable

Tools

Excel

SAP ECC

FSCM

Job description

Credit Services Supervisor, Back-Office (Mid Shift)

Hybrid - Taguig, National Capital District, Philippines · National Capital District, Philippines

Aug 13, 2026

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

This role operates within Medtronic's future-state Credit Services operating model and is responsible for leading teams operating within AI-enabled workflow environments where automation executes routine routing and orchestration activities, while human teams focus on exception management, workflow governance, data stewardship, operational controls, and continuous process improvement.

The role serves as the operational governance lead for workflow exceptions, customer identification activities, mailbox orchestration support, assignment validation, data stewardship, and process controls within Medtronic's future-state AI-enabled Credit Services operating model.

Responsibilities may include the following and other duties may be assigned.

• Own workflow governance, including exception queues, routing failures, unidentified customer cases, mailbox exceptions, and workflow defects.
• Monitor service levels, queue aging, backlog trends, workflow defects, and corrective action effectiveness.
• Serve as the escalation point for unresolved workflow exceptions, ownership disputes, routing issues, and operational control breaches.
• Lead EMEA Credit Services back-office operations, ensuring adherence to SLAs and operational standards.
• Provide day-to-day leadership, workload prioritization, resource allocation, and productivity management.
• Recruit, coach, develop, and performance-manage team members to drive engagement and results.
• Partner with Front Office Collectors and stakeholders to resolve escalations and process-related issues.
• Ensure compliance with company policies, procedures, internal controls, and audit requirements.
• Collaborate with regional teams, country managers, and cross-functional stakeholders to deliver high-quality service.
• Champion quality standards through process adherence, desktop procedure governance, and regular documentation updates.
• Identify process improvement opportunities, mitigate operational risks, and drive resolution of issues.
• Maintain process expertise and support certification activities for Credit Services processes.
• Establish business continuity and backup coverage plans for critical operations.
• Coach team members on workflow investigations, customer identification, root-cause analysis, and AI-enabled decision support.
• Drive cross-training and certification programs to strengthen operational resilience and reduce key-person dependency.
• Perform additional duties as required while ensuring compliance with Medtronic health, safety, and equal opportunity standards.

Required Knowledge and Experience

At least1 year of people leadership experienceisa must

Accounts Receivable experience

Advanced technical and system knowledge, including Excel,SAP ECC, FSCM

Ability to work and communicate at all levels and across departments within the organization

Effective team player with a collaborative mindset

Excellent organizational skills, with the ability to prioritize tasks effectively to meet business objectives

Ability to take ownership of tasks with minimal direction and bring them to a successful conclusion

Experience managing operational queues, workflow environments, case management systems, service-level controls, or shared service operations is strongly preferred.

Experience driving process improvements through automation, workflow redesign, or digital transformation initiatives isadvantageous.

Demonstrated ability to analyze workflow defects,identifyroot causes, and implement sustainable corrective actions.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

• Medtronic offers a competitive Salary and flexible Benefits Package
• This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

Medtronic is a global leader in healthcare technology, dedicated to innovating solutions that address critical health challenges and improve patient outcomes worldwide.

Medical Equipment Manufacturing Manufacturing

Company size 10,001+ employees

Company type Public company

Total funding $18.1B Post IPO Debt

Momentum

Team growth

Momentum

Team growth

7% in 12 mo

103,080 employees on LinkedIn

Feb 23 May 26

Employee experience

What it’s like inside

3.6

12,842 reviews

70% would recommend

Culture & values

Culture & values 3.8

Work-life balance

Work-life balance 3.6

Career opportunities

Career opportunities 3.5

Compensation & benefits 3.7

Capital

Funding history

Post IPO Debt$1.7B

Sep 2025

Post IPO Debt$3.2B

May 2024

Post IPO Debt$2B

Mar 2023

Mar 2023

Footprint

Where they work

Headquarters Minneapolis, MN

710 Medtronic Parkway, Minneapolis, MN 55432-5604, US Route du Molliau 31, Tolochenaz, Vaud 1131, CH 49 Changi South Ave 2, Singapore, Singapore 486056, SG Handelskai 94-96, Vienna, Vienna 1200, AT Jan Campertstraat 21A, Heerlen, Limburg 6416 SG, NL Calle de Maria de Portugal, 9, Madrid, Community of Madrid 28050, ES Avenida Jornalista Roberto Marinho, Sao Paulo, SP 04576-010, BR 180 International Dr, Portsmouth, NH 03801, US 9850 NW 41st St, Doral, FL 33178, US 830 Crescent Centre Dr, Franklin, TN 37067, US 8200 Coral Sea St NE, Mounds View, MN 55449, US 710 Medtronic Pkwy, Minneapolis, MN 55432, US

Apply For This Role

Company Medtronic

Location Hybrid - Taguig, National Capital District, Philippines · National Capital District, Philippines