Entry-Level Credit Services Specialist

Medtronic; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Medtronic is seeking an entry-level Credit Services professional in the Philippines to engage customers via phone and email, resolve balances, and support debt recovery. The role emphasizes data stewardship, process adherence, and AI-assisted workflow tools while maintaining professional customer interactions.

Requires a bachelor’s degree and adaptability to evolving technologies. You will collaborate with Finance and market teams to ensure timely receivables and compliant processes, joining a

Qualifications

• This is an entry level role with no experience required.
• Requires a Bachelor's degree.
• Broad theoretical job knowledge typically obtained through advanced education.
• Basic digital literacy and adaptability to evolving technologies and AI-assisted ways of working.
• Ability to learn and operate within AI-assisted workflow environments and digital process-management tools.
• Demonstrated curiosity toward continuous learning, automation technologies, and modern shared-service operating models.

Responsibilities

• Manage credit and collections activities, including customer communication via phone and email, to resolve outstanding balances.
• Negotiate payment arrangements and support effective debt recovery while maintaining positive customer relationships.
• Monitor high-risk and overdue accounts and implement appropriate collection strategies.
• Ensure timely collection of receivables in line with company policies and payment terms.
• Collaborate with Finance, Customer Service, market teams, and other stakeholders to resolve account-related issues.
• Coordinate with back-office teams to clarify account discrepancies and support issue resolution.
• Escalate complex or sensitive cases appropriately and in a timely manner.
• Maintain a professional, customer-focused approach in all customer interactions and financial discussions.

Skills

Basic digital literacy

AI-enabled workflow familiarity

Customer engagement mindset

Communication skills

Education

Bachelor's degree

Job description

Medtronic is seeking an entry-level Credit Services professional in the Philippines to engage customers via phone and email, resolve balances, and support debt recovery. The role emphasizes data stewardship, process adherence, and AI-assisted workflow tools while maintaining professional customer interactions.

Requires a bachelor’s degree and adaptability to evolving technologies. You will collaborate with Finance and market teams to ensure timely receivables and compliant processes, joining a