Portuguese-Speaking Credit & Collections Associate

Medtronic; Taguig; On-site; PHP 279,000 - 446,000; Full time

Job summary

Medtronic in the Philippines seeks an entry-level Credit & Collections Associate to support customer engagements, resolve outstanding balances, and ensure timely collections.

The role emphasizes data stewardship, process adherence, and collaboration with Finance and market teams, with a required Bachelor's degree and Portuguese language fluency.

This opportunity offers exposure to AI-assisted workflows and digital tools designed to streamline collections and improve service levels.

Qualifications

• Requires a Bachelor's degree
• Portuguese fluency mandatory
• Entry level role with no experience required
• Broad theoretical knowledge from advanced education
• Basic digital literacy and adaptability to evolving technologies and AI-assisted ways of working
• Ability to learn and operate AI-assisted workflows and digital process-management tools
• Curiosity for continuous learning, automation, and modern shared-service models

Responsibilities

• Manage credit and collections activities, including customer communication via phone and email, to resolve balances.
• Negotiate payment arrangements and support debt recovery while maintaining positive customer relationships.
• Monitor high-risk and overdue accounts and implement collection strategies.
• Ensure timely collection of receivables per policies and terms.
• Collaborate with Finance, Customer Service, market teams to resolve account issues.
• Coordinate with back-office teams to clarify account discrepancies and support resolution.
• Escalate complex cases appropriately and in a timely manner.
• Maintain a professional, customer-focused approach in all interactions and discussions.

Skills

Portuguese language

Customer communication

Digital literacy

AI workflow tools

Education

Bachelor's degree

Tools

AI-assisted workflows

Digital process-management tools

Job description

Medtronic in the Philippines seeks an entry-level Credit & Collections Associate to support customer engagements, resolve outstanding balances, and ensure timely collections.

The role emphasizes data stewardship, process adherence, and collaboration with Finance and market teams, with a required Bachelor's degree and Portuguese language fluency.

This opportunity offers exposure to AI-assisted workflows and digital tools designed to streamline collections and improve service levels.