Credit Services - Back Office

Medtronic; Taguig; On-site; PHP 300,000 - 460,000; Full time

Benefits offered by this job

Flexible Benefits Package

Job summary

Medtronic is seeking an Accounts Receivable Professional in Taguig to support Front Office Collectors and regional teams. You will ensure timely, accurate, and compliant processing of tasks, improving account visibility and credit/collection workflows.

You will work with SAP ECC and FSCM, using Excel for data tasks, and verify outputs before actions. The role emphasizes collaboration, accuracy, and adherence to SLAs in a dynamic environment.

Qualifications

• High School Diploma required; university degree not required.
• Experience in Accounts Receivable, Credit Services, Collections, or related finance operations preferred.
• Strong systems proficiency with Excel, SAP ECC, and FSCM.

Responsibilities

• Investigate and resolve workflow exceptions related to customer ownership, account assignment, collector allocation, and routing issues.
• Research customer and account information using SAP, FSCM, invoices, purchase orders, correspondence, and supporting documentation.
• Maintain and update customer contact details, ownership records, and master data to support workflow efficiency and reporting accuracy.
• Monitor exception queues and ensure tasks are completed within service levels and controls.
• Deliver activities in accordance with quality standards, turnaround times, and SLAs.
• Support account reconciliation by preparing customer statements and reconciliation information for collectors.
• Prepare and document debit and credit matching proposals using available data.
• Provide administrative support for write-off and refund processes.
• Manage back-office mailbox requests with timely routing and resolution.
• Support monthly Statement of Account distribution and dunning letter processes.
• Assist with direct debit setup and administration per compliance requirements.
• Maintain desktop procedures and support documentation updates.
• Collaborate with Credit Services and cross-functional teams to ensure high-quality service.
• Identify and validate automated workflow recommendations before updates or routing decisions.
• Escalate automation, workflow, or data quality issues to supervisors.
• Leverage AI tools, including Copilot, to improve productivity with outputs validated before use.

Skills

Accounts Receivable

Credit Services

Collections

Communication

Team player

Detail oriented

Workflow knowledge

Independent worker

Education

High School Diploma

Tools

SAP ECC

FSCM

Microsoft Excel

Job description

Flexible Work Arrangement

Taguig City, National Capital Region, Philippines

Full time

R76704

A Day in the Life

This role will support Front Office Collectors and regional teams by ensuring timely, accurate, and compliant processing of assigned tasks, contributing to efficient collections operations, improved customer account visibility, and the smooth execution of credit and collection processes.

Responsibilities may include the following and other duties may be assigned.

• Investigate and resolve workflow exceptions related to customer ownership, account assignment, collector allocation, and routing issues.

• Research customer and account information using SAP, FSCM, invoices, purchase orders, correspondence, and supporting documentation.

• Maintain and update customer contact details, ownership records, and master data to support workflow efficiency and reporting accuracy.

• Monitor exception queues and ensure tasks are completed within agreed service levels and operational controls.

• Deliver assigned activities in accordance with quality standards, turnaround times, and SLAs.

• Support account reconciliation activities by preparing customer statements, account summaries, and reconciliation information for collectors.

• Prepare and document debit and credit matching proposals using available account data.

• Provide administrative support for write-off and refund processes.

• Manage back-office mailbox requests, ensuring timely routing, prioritization, and resolution.

• Support monthly Statement of Account distribution and dunning letter processes.

• Assist with direct debit setup and administration in line with local and regional compliance requirements.

• Maintain desktop procedures and support documentation updates as required.

• Collaborate with Credit Services teams and cross-functional stakeholders to ensure high-quality service delivery.

• Identify, review, and validate automated workflow recommendations before account updates or routing decisions are completed.

• Escalate recurring automation, workflow, or data quality issues to supervisors and process owners.

• Leverage approved AI tools, including Copilot, to improve productivity while validating outputs before use.

Required Knowledge and Experience

• High School Diploma required; a university degree is not required for this role.

• Experience in Accounts Receivable, Credit Services, Collections, or a related finance operations function preferred.

• Strong systems proficiency, including Microsoft Excel, SAP ECC, and FSCM.

• Effective team player with strong collaboration and communication skills.

• Well-organized, with the ability to manage priorities and meet service and business objectives.

• Demonstrated ability to work independently, take ownership of assigned tasks, and drive them to completion.

• Experience working with structured workflows, shared mailboxes, case management systems, queue management environments, or workflow orchestration tools is advantageous.

• Strong attention to detail and commitment to accuracy, quality, and process compliance.

• Comfortable working with approved digital and AI tools, including Copilot, to support productivity while validating outputs before use.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives

Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team

With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer

Build a better future, amplifying your impact on the causes that matter to you and the world

Grow a career reflective of your passion and abilities

Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest:

Experiences that put people first

Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies

No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world

Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care

Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .