AI-Driven Credit & Collections Specialist

Medtronic; Philippines; On-site; PHP 400,000 - 560,000; Full time

Job summary

Medtronic in the Philippines is seeking a Credit Services professional to manage a portfolio of customer accounts, drive timely collections, and support AI-assisted decision-making. You will negotiate payment plans, resolve disputes, and collaborate with Customer Service and Finance to ensure compliant, high-quality service delivery.

The role requires a Bachelor’s degree and 2+ years of relevant experience in Credit Services, with strong analytical and communication skills and proficiency in

Qualifications

• Bachelor's degree required.
• Minimum 2 years of relevant experience with a bachelor's degree, or an advanced degree with no prior experience required.
• Practical knowledge in Credit Services, Collections, Accounts Receivable, Finance, or related field.
• Strong analytical, problem-solving, and customer account management skills.

Responsibilities

• Manage a portfolio of customer accounts to ensure timely collection of outstanding receivables.
• Conduct collection activities through phone, email, and other customer communication channels.
• Negotiate payment arrangements and support customers in resolving outstanding balances.
• Develop and execute collection strategies for high-risk, overdue, and sensitive accounts.
• Monitor account performance and take actions to mitigate credit risk.
• Ensure receivables are collected in accordance with company policies and payment terms.
• Partner with Customer Service, Finance, and other stakeholders to resolve issues.
• Escalate complex collection matters and customer disputes as appropriate.
• Maintain accurate account records and provide timely updates on collection activities.
• Deliver a professional, customer-focused approach while balancing customer relationships and business objectives.

Skills

Credit collections

Accounts Receivable

Excel

Analytical skills

Stakeholder mgmt

Education

Bachelor's degree

Tools

MS Office

CRM systems

Job description

Medtronic in the Philippines is seeking a Credit Services professional to manage a portfolio of customer accounts, drive timely collections, and support AI-assisted decision-making. You will negotiate payment plans, resolve disputes, and collaborate with Customer Service and Finance to ensure compliant, high-quality service delivery.

The role requires a Bachelor’s degree and 2+ years of relevant experience in Credit Services, with strong analytical and communication skills and proficiency in