Credit Services Back Office — Flexible, Detail‑Driven Ops

Medtronic plc; Taguig; Hybrid; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Flexible Work Arrangement

Medtronic Incentive Plan

Job summary

Medtronic plc in Taguig, Philippines, is seeking a Back Office Credit Services professional to support Front Office Collectors and regional teams by processing tasks timely and accurately.

You will research customer and account information using SAP, FSCM, and other docs; maintain master data; monitor queues; and assist with write-offs, refunds, and monthly statements, while upholding SLAs and compliance.

Qualifications

• Experience in Accounts Receivable, Credit Services, Collections or a related finance operations function preferred.
• Strong systems proficiency including Microsoft Excel, SAP ECC, and FSCM.
• Good collaboration and communication skills with ability to meet service objectives.
• Attention to detail and commitment to accuracy, quality, and process compliance.

Responsibilities

• Investigate and resolve workflow exceptions related to customer ownership and routing issues.
• Research customer and account information using SAP, FSCM, invoices, and supporting docs.
• Maintain and update customer contact details, ownership records, and master data.
• Monitor exception queues and ensure tasks are completed within SLAs and controls.
• Prepare and document debit/credit matching proposals using available data.
• Support monthly Statement of Account distribution and dunning letter processes.
• Assist with write-off and refund processes and back-office mailbox requests.

Skills

Accounts Receivable

Credit Services

Collections

Microsoft Excel

Education

High School Diploma

Tools

SAP ECC

FSCM

Job description

Medtronic plc in Taguig, Philippines, is seeking a Back Office Credit Services professional to support Front Office Collectors and regional teams by processing tasks timely and accurately.

You will research customer and account information using SAP, FSCM, and other docs; maintain master data; monitor queues; and assist with write-offs, refunds, and monthly statements, while upholding SLAs and compliance.