Flexible AI-Driven Credit Services Specialist

Medtronic; Taguig; On-site; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Flexible work arrangement

Medtronic Incentive Plan (MIP)

Competitive benefits

Job summary

Medtronic in Taguig, Philippines, is seeking a role within a digitally enabled Credit Services environment, supporting collections, customer account management, and AI-assisted workflow. You will review AI outputs, maintain data integrity, and ensure compliant operations.

You will manage portfolios, conduct collections via phone and email, negotiate settlements, and collaborate with Customer Service and Finance to resolve account issues while maintaining service quality.

Qualifications

• Bachelor's degree is required.
• Experience with Credit Services, Collections or Accounts Receivable is preferred.
• Proficiency with Microsoft Office, especially Excel.

Responsibilities

• Manage portfolio of customer accounts to ensure timely collection of receivables.
• Conduct collection activities through phone, email, and other channels.
• Negotiate payment arrangements and assist customers in resolving balances.
• Develop and execute collection strategies for high-risk accounts.
• Monitor account performance and mitigate credit risk.
• Ensure receivables are collected per policy and terms.
• Partner with Customer Service, Finance, and other stakeholders to resolve issues.
• Escalate complex collection matters and disputes as needed.
• Maintain accurate account records and provide timely updates.
• Deliver professional, customer-focused service balancing relationships and business goals.

Skills

Analytical skills

Problem-solving

Customer account management

AI-enabled tools

Education

Bachelor's degree

Advanced degree (no prior experience required)

Tools

Excel

Job description

Medtronic in Taguig, Philippines, is seeking a role within a digitally enabled Credit Services environment, supporting collections, customer account management, and AI-assisted workflow. You will review AI outputs, maintain data integrity, and ensure compliant operations.

You will manage portfolios, conduct collections via phone and email, negotiate settlements, and collaborate with Customer Service and Finance to resolve account issues while maintaining service quality.