Credit Services Back Office - Precise, Impactful Finance Ops

Hammerjack Pty Ltd; Taguig; On-site; PHP 500,000 - 700,000; Full time

Benefits offered by this job

Short-term incentive (MIP)

Competitive salary package

Benefits program

Job summary

Medtronic in the Philippines is seeking a detail-oriented Accounts Receivable/Collections professional to support front-office collectors and regional teams. The role focuses on timely, accurate processing, reconciliation, and data integrity across customer accounts.

Candidates should have strong Excel skills, experience with SAP ECC and FSCM, and the ability to work both independently and within cross-functional teams to meet SLAs and quality standards.

Qualifications

• High School Diploma required; a university degree is not required for this role.
• Experience in Accounts Receivable, Credit Services, Collections, or related finance operations preferred.
• Strong systems proficiency with Excel, SAP ECC, and FSCM.

Responsibilities

• Investigate and resolve workflow exceptions related to customer ownership, account assignment, and routing issues.
• Research customer and account information using SAP, FSCM, invoices, purchase orders, and supporting documentation.
• Maintain and update customer contact details, ownership records, and master data to support workflow efficiency and reporting accuracy.
• Monitor exception queues and ensure tasks are completed within agreed service levels and operational controls.
• Deliver assigned activities in accordance with quality standards, turnaround times, and SLAs.
• Support account reconciliation activities by preparing customer statements, account summaries, and reconciliation information for collectors.
• Prepare and document debit and credit matching proposals using available account data.
• Provide administrative support for write-off and refund processes.
• Collaborate with Credit Services teams to ensure high-quality service delivery.

Skills

Collaboration

Communication

Organization

Prioritization

Independence

Education

High School Diploma

Tools

Microsoft Excel

SAP ECC

FSCM

Job description

Medtronic in the Philippines is seeking a detail-oriented Accounts Receivable/Collections professional to support front-office collectors and regional teams. The role focuses on timely, accurate processing, reconciliation, and data integrity across customer accounts.

Candidates should have strong Excel skills, experience with SAP ECC and FSCM, and the ability to work both independently and within cross-functional teams to meet SLAs and quality standards.