Credit Services Representative- Market (Mid-Shift)

Medtronic; Taguig; On-site; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Flexible work arrangement

Medtronic Incentive Plan (MIP)

Competitive benefits

Job summary

Medtronic in Taguig, Philippines, is seeking a role within a digitally enabled Credit Services environment, supporting collections, customer account management, and AI-assisted workflow. You will review AI outputs, maintain data integrity, and ensure compliant operations.

You will manage portfolios, conduct collections via phone and email, negotiate settlements, and collaborate with Customer Service and Finance to resolve account issues while maintaining service quality.

Qualifications

• Bachelor's degree is required.
• Experience with Credit Services, Collections or Accounts Receivable is preferred.
• Proficiency with Microsoft Office, especially Excel.

Responsibilities

• Manage portfolio of customer accounts to ensure timely collection of receivables.
• Conduct collection activities through phone, email, and other channels.
• Negotiate payment arrangements and assist customers in resolving balances.
• Develop and execute collection strategies for high-risk accounts.
• Monitor account performance and mitigate credit risk.
• Ensure receivables are collected per policy and terms.
• Partner with Customer Service, Finance, and other stakeholders to resolve issues.
• Escalate complex collection matters and disputes as needed.
• Maintain accurate account records and provide timely updates.
• Deliver professional, customer-focused service balancing relationships and business goals.

Skills

Analytical skills

Problem-solving

Customer account management

AI-enabled tools

Education

Bachelor's degree

Advanced degree (no prior experience required)

Tools

Excel

Job description

Flexible Work Arrangement

Taguig City, National Capital Region, Philippines

Full time

R74357

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

This role operates within a digitally enabled Credit Services environment, leveraging AI-supported tools and workflow automation to support collections, customer account management, and exception resolution activities. The role combines credit and collections expertise, customer relationship management, and data stewardship to ensure accurate processing, effective customer engagement, operational compliance, and high-quality service delivery.

The role is responsible for reviewing and validating AI-assisted outputs, maintaining data integrity, and contributing to efficient and compliant business operations.

Responsibilities may include the following and other duties may be assigned.

• Manageaportfolioofcustomeraccountstoensuretimelycollectionofoutstandingreceivables.
• Conductcollectionactivitiesthroughphone,email,andothercustomercommunicationchannels.
• Negotiatepaymentarrangementsandsupportcustomersinresolvingoutstandingbalances.
• Developandexecutecollectionstrategiesforhigh-risk,overdue,andsensitiveaccounts.
• Monitoraccountperformanceandtakeappropriateactionstomitigatecreditrisk.
• Ensureceivablesarecollectedinaccordancewithcompanypoliciesandagreedpaymentterms.
• PartnerwithCustomerService,Finance,andotherstakeholderstoresolveaccountandpaymentissues.
• Escalatecomplexcollectionmattersandcustomerdisputesasappropriate.
• Maintainaccurateaccountrecordsandprovidetimelyupdatesoncollectionactivities.
• Deliveraprofessional,customer-focusedapproachwhilebalancingcustomerrelationshipsandbusinessobjectives.

Required Knowledge and Experience

• Bachelor'sdegreerequired.
• Minimum2yearsofrelevantexperiencewithabachelor'sdegree,oranadvanceddegreewithnopriorexperiencerequired.
• PracticalknowledgeanddemonstratedcompetenceinCreditServices,Collections,AccountsReceivable,Finance,orarelatedfield.
• Stronganalytical,problem-solving,andcustomeraccountmanagementskills.
• Abilitytoworkindependentlyandmakesounddecisionswithinestablishedguidelines.
• ExperienceusingdigitaltechnologiesandAI-enabledworkplacetoolstosupportprocessexecution,decision-making,andcustomeraccountmanagement.
• ProficientinrelevantbusinesssystemsandMicrosoftOfficeapplications,particularlyExcel.
• Strongcommunication,collaboration,andstakeholdermanagementskills.
• Abilitytomanagemultipleprioritieswhilemaintainingaccuracy,compliance,andservicequality.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world
• Grow a career reflective of your passion and abilities
• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest:

Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .

For updates on job applications, please go to the candidate login page and sign in to check your application status.

If you need assistance completing your application please email [e-mail]

To request removal of your personal information from our systems please email [e-mail]