Senior Production Support Analyst – AWS & Incident Lead

FIS; Manila; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Opportunities to innovate in fintech

Tools for personal and professional成长

Internal career growth opportunities

Inclusive and diverse work environment

Resources to invest in your community

Job summary

FIS in Manila is seeking a Senior Production Support Analyst to ensure business-critical software stays available, secure, and reliable. You will investigate incidents, coordinate solutions across technical teams and support releases moving to AWS, while participating in weekend on-call rotations.

The role offers a hybrid work arrangement with three days in-office and two days remote, providing opportunities to grow in fintech and cloud-enabled services within a global payments technology leader.

Qualifications

• Significant experience in production/technical support with ownership of complex incidents.
• Hands-on experience supporting, monitoring and troubleshooting applications hosted on AWS.
• Working knowledge of Windows, SQL Server, networking fundamentals and structured troubleshooting methods.
• Demonstrated ability to lead root-cause analysis, coordinate multiple stakeholders and communicate clearly with technical and non-technical audiences.
• Availability to participate in a scheduled weekend on-call rotation.

Responsibilities

• Monitor production applications, investigate incidents and restore service within agreed timelines.
• Troubleshoot issues across Windows, SQL Server, networks and cloud-hosted environments.
• Lead complex incident investigations, root-cause analysis and coordination across technical and business teams.
• Lead application release activities, reliability improvements and migration work for services moving to AWS.
• Participate in a scheduled weekend on-call rotation to support application availability.

Skills

Production support

Incident ownership

AWS monitoring/troubleshooting

Windows & SQL Server

Root-cause analysis

On-call experience

Tools

Amazon Web Services (AWS)

Dynatrace

Splunk

BigPanda

Job description

FIS in Manila is seeking a Senior Production Support Analyst to ensure business-critical software stays available, secure, and reliable. You will investigate incidents, coordinate solutions across technical teams and support releases moving to AWS, while participating in weekend on-call rotations.

The role offers a hybrid work arrangement with three days in-office and two days remote, providing opportunities to grow in fintech and cloud-enabled services within a global payments technology leader.