Hybrid Banking Tech Support Analyst – Level 1

FIS. Empowering the Financial World; Makati; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Flexible work environment

Diverse and collaborative atmosphere

Development resources

Volunteer opportunities

Competitive salary

Job summary

FIS, a leader in financial technology, is seeking a Level 1 Support Analyst in Makati to act as the first point of contact for technical and operational issues affecting banking platforms. You will own cases end-to-end in a high-volume, SLA-driven environment, ensuring proper logging, investigation, escalation, and resolution with accuracy and compliance.

Join a Client Support Operations team that collaborates with other Technical Support Analysts, SMEs, and escalation partners to protect client

Qualifications

• Excellent written and verbal communication skills.
• Strong understanding of case handling, ticket queues, SLAs.
• Experience in banking or financial services support is a plus.

Responsibilities

• Receive, log, categorize, and prioritize cases or tickets based on impact, urgency, and SLA.
• Investigate issues, perform initial troubleshooting, and resolve cases within Level 1 scope.
• Escalate issues appropriately following defined escalation paths and timelines.
• Provide clear, timely updates to clients or internal stakeholders throughout the case lifecycle.

Skills

Communication skills

Attention to detail

Process adherence

Shift readiness

Job description

FIS, a leader in financial technology, is seeking a Level 1 Support Analyst in Makati to act as the first point of contact for technical and operational issues affecting banking platforms. You will own cases end-to-end in a high-volume, SLA-driven environment, ensuring proper logging, investigation, escalation, and resolution with accuracy and compliance.

Join a Client Support Operations team that collaborates with other Technical Support Analysts, SMEs, and escalation partners to protect client