FinTech Customer Care Specialist (Accounts)

Dynamic Talent Solutions; Pasig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Dynamic Talent Solutions seeks a Customer Service Representative – FinTech Account in the Philippines to assist customers with fintech products and services. You will respond to inquiries, resolve issues, and ensure secure handling of financial information.

The ideal candidate has excellent verbal and written communication, at least two years in customer service, and experience handling escalations and confidential data with empathy and professionalism.

Qualifications

• Excellent verbal and written communication skills.
• 2+ years of customer service experience.
• Experience handling escalations and complex customer concerns.
• Strong judgment managing sensitive or high-risk interactions.
• Ability to handle confidential information with professionalism and empathy.

Responsibilities

• Assist customers with financial technology products and services.
• Handle customer inquiries and resolve account and transaction concerns.
• Maintain security and confidentiality of financial information.

Skills

Verbal communication

Written communication

Customer service

Escalation handling

Confidential information handling

Job description

Dynamic Talent Solutions seeks a Customer Service Representative – FinTech Account in the Philippines to assist customers with fintech products and services. You will respond to inquiries, resolve issues, and ensure secure handling of financial information.

The ideal candidate has excellent verbal and written communication, at least two years in customer service, and experience handling escalations and confidential data with empathy and professionalism.