FinTech Customer Support Specialist

Gratitude Philippines; Manila; On-site; PHP 223,000 - 357,000; Full time

Job summary

Gratitude Philippines is seeking a Customer Service Support professional to operate from East Gate Business Center – Antipolo. The role requires at least 6 months of FinTech account handling within a BPO environment, with strong customer-facing and communication skills.

Experience with POS systems and international center operations is a plus. A high school diploma is acceptable, with various education paths noted.

Qualifications

• 6 months or more handling FinTech accounts in a BPO setting.
• Exposure to Billing, Collections, Banking, Claims, Insurance processes.
• Customer/client-facing experience is a must.
• Excellent verbal and written communication skills.
• Email experience is preferred but not required.

Skills

Customer-facing experience

Verbal and written communication

International center experience

POS experience

Education

High School Diploma or equivalent

12 years education / 2 years college

TESDA/vocational course

Tools

POS systems

FinTech platforms

Job description

Gratitude Philippines is seeking a Customer Service Support professional to operate from East Gate Business Center – Antipolo. The role requires at least 6 months of FinTech account handling within a BPO environment, with strong customer-facing and communication skills.

Experience with POS systems and international center operations is a plus. A high school diploma is acceptable, with various education paths noted.