Senior Technical Support Engineer - Fintech Payments

Finastra Philippines Inc; Pasig; Presencial; PHP 600.000 - 900.000; Jornada completa

Descripción de la vacante

Finastra Philippines Inc is seeking a product specialist with strong technical support experience in fintech, especially payments. You will handle customer issues, investigate root causes, and guide junior staff. Fluency in English and knowledge of FPM and SWIFT/CSM are preferred. Ability to work independently in a customer-facing role is essential.

The role emphasizes resolving incidents within SLA, contributing to knowledge base, and interfacing with clients in multiple sessions as needed.

Formación

• University degree in Computer Science, Mathematics, Business IT or related major.
• 5 years of solid experience in Technical Customer Support in Fintech, payments.
• Experience with Finastra Payment Manager (FPM).
• Knowledge of Clearing and Settlement Mechanisms (SWIFT, SEPA, TIPS, UKFPS, BACS).
• Java programming (preferred) and SQL, plus strong English communication.

Responsabilidades

• Respond to customer requests and help users utilize Finastra products effectively.
• Understand issues from functional/technical perspectives and replicate scenarios.
• Conduct technical investigation with root-cause analysis and propose solutions.
• Update clients on progress and coordinate across departments for timely resolution.
• Attend client meetings and perform remote troubleshooting when needed.
• Ensure incidents are tracked and closed within SLA timelines.
• Embed AI into project delivery to improve productivity and data quality.

Conocimientos

Technical Support

Customer Service

English Proficiency

Analytical Thinking

Teamwork

Java

SQL

Fintech Knowledge

Educación

Bachelor's degree in Computer Science or related field

Herramientas

Finastra Payment Manager (FPM)

SWIFT/CSM familiarity

SQL tooling

Descripción del empleo

Finastra Philippines Inc is seeking a product specialist with strong technical support experience in fintech, especially payments. You will handle customer issues, investigate root causes, and guide junior staff. Fluency in English and knowledge of FPM and SWIFT/CSM are preferred. Ability to work independently in a customer-facing role is essential.

The role emphasizes resolving incidents within SLA, contributing to knowledge base, and interfacing with clients in multiple sessions as needed.