Customer Service Representative

Dynamic Talent Solutions; Pasig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Dynamic Talent Solutions seeks a Customer Service Representative – FinTech Account in the Philippines to assist customers with fintech products and services. You will respond to inquiries, resolve issues, and ensure secure handling of financial information.

The ideal candidate has excellent verbal and written communication, at least two years in customer service, and experience handling escalations and confidential data with empathy and professionalism.

Qualifications

• Excellent verbal and written communication skills.
• 2+ years of customer service experience.
• Experience handling escalations and complex customer concerns.
• Strong judgment managing sensitive or high-risk interactions.
• Ability to handle confidential information with professionalism and empathy.

Responsibilities

• Assist customers with financial technology products and services.
• Handle customer inquiries and resolve account and transaction concerns.
• Maintain security and confidentiality of financial information.

Skills

Verbal communication

Written communication

Customer service

Escalation handling

Confidential information handling

Job description

The Customer Service Representative – FinTech Account is responsible for assisting customers with their financial technology products and services. The role involves handling customer inquiries, resolving account and transaction concerns, and providing accurate information while maintaining the security and confidentiality of financial information.

Qualifications:

• Excellent verbal & written communication skills
• 2+ years of customer service experience
• Proven experience handling escalations and complex customer concerns
• Strong judgment and confidence managing sensitive & high-risk interactions
• The ability to work with confidential information while maintaining professionalism and empathy