Customer Support Specialist | Financial Technology Account | ₱30K Joining Bonus

Cognizant; Quezon City; On-site; PHP 180,000 - 240,000; Full time

Job summary

Cognizant Philippines is hiring for a Customer Support Specialist with a focus on Financial Services and Tech Support. The role requires strong customer service, troubleshooting, and multi-channel communication via phone, email, and chat.

You should have completed at least 2 years of college and about 18 months of BPO experience, with familiarity in Banking/FinTech accounts. Join a global leader offering career growth, learning programs, competitive compensation, and an inclusive environment.

Qualifications

• Completed at least 2 years in college with no back subjects.
• At least 18 months BPO experience
• Experience handling Financial Services, Banking, FinTech, or Technical Support accounts preferred.
• Customer service and troubleshooting experience

Responsibilities

• Provide technical support to customers
• Troubleshoot account and system-related issues
• Deliver excellent customer service through phone, email, and chat channels
• Document customer interactions accurately
• Meet productivity, quality, and customer satisfaction metrics

Skills

Customer service

Troubleshooting

Communication

Phone support

Email support

Chat support

Education

Two years of college completed

Job description

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients' toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Requirements

• Completed at least 2 years in college with no back subjects
• At least 18 months BPO experience
• Experience handling Financial Services, Banking, FinTech, or Technical Support accounts preferred
• Customer service and troubleshooting experience

Key Responsibilities

• Provide technical support to customers
• Troubleshoot account and system-related issues
• Deliver excellent customer service through phone, email, and chat channels
• Document customer interactions accurately
• Meet productivity, quality, and customer satisfaction metrics

Preferred Experience

• Banking Technical Support
• Help Desk Support
• Technical Troubleshooting
• Customer Service Operations

Why Cognizant?

Global organization with 270,000+ employees worldwide

Career growth and internal mobility opportunities

Learning and development programs

Competitive compensation and benefits

Inclusive and collaborative work environment

Grow Your Career With a Global Leader

Join Cognizant and support innovative Financial Technology solutions while building a successful long-term career.

Disclaimer: Only successful hires endorsed for the October 27 and November 3 onboarding classes are eligible for this offer.