Customer Experience Specialist | Financial Technology | ₱30K Joining Bonus

Cognizant; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive compensation

Learning & development

Global career opportunities

Inclusive workplace

Job summary

Cognizant is hiring for a customer support role in the Philippines. You will provide technical support to customers across channels and troubleshoot account issues, ensuring prompt resolution and high satisfaction.

The ideal candidate has at least 18 months of BPO experience, completed at least two years of college, and familiarity with Financial Services, Banking, FinTech, or Technical Support accounts. Join a global team with strong growth prospects.

Qualifications

• Completed at least 2 years in college with no back subjects.
• At least 18 months BPO experience
• Experience handling Financial Services, Banking, FinTech, or Technical Support accounts preferred
• Customer service and troubleshooting experience

Responsibilities

• Provide technical support to customers
• Troubleshoot account and system-related issues
• Deliver excellent customer service through phone, email, and chat channels
• Document customer interactions accurately
• Meet productivity, quality, and customer satisfaction metrics

Skills

Customer service

Troubleshooting

Technical support

Education

Two years of college

Job description

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients' toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Requirements

• Completed at least 2 years in college with no back subjects
• At least 18 months BPO experience
• Experience handling Financial Services, Banking, FinTech, or Technical Support accounts preferred
• Customer service and troubleshooting experience

Key Responsibilities

• Provide technical support to customers
• Troubleshoot account and system-related issues
• Deliver excellent customer service through phone, email, and chat channels
• Document customer interactions accurately
• Meet productivity, quality, and customer satisfaction metrics

Preferred Experience

• Banking Technical Support
• Help Desk Support
• Technical Troubleshooting
• Customer Service Operations

Why Cognizant?

Global organization with 270,000+ employees worldwide

Career growth and internal mobility opportunities

Learning and development programs

Competitive compensation and benefits

Inclusive and collaborative work environment

Grow Your Career With a Global Leader

Join Cognizant and support innovative Financial Technology solutions while building a successful long-term career.

Disclaimer: Only successful hires endorsed for the October 27 and November 3 onboarding classes are eligible for this offer.