Financial Services CSR – Inbound/Outbound Support Pro

Talent Outsourcing Channel Solutions; Murcia; On-site; PHP 201,000 - 312,000; Full time

Job summary

Talent Outsourcing Channel Solutions in Bacolod is seeking enthusiastic Premium Cable, CSR Airline Multi-channel Account and Voice/Nonvoice Agents to join our team. This full-time role connects banking, financial services, and insurance clients with customers, handling calls, processing transactions, and promoting products.

You will meet targets, maintain records, comply with data protection policies, and participate in ongoing training to advance your career in a dynamic call center environment.

Qualifications

• High school diploma or equivalent required.
• Experience in call center or banking/financial services.
• Excellent English verbal and written communication skills.
• Ability to multitask with accuracy in a fast-paced environment.
• Knowledge of CRM systems and telephony software preferred.

Responsibilities

• Handle inbound calls related to banking products, financial services, and insurance.
• Process transactions, inquiries, transfers, and payments.
• Provide product information and recommendations based on customer needs.
• Resolve complaints and escalate when necessary.
• Make outbound calls for follow-ups and retention efforts.
• Maintain detailed records of all interactions in company databases.
• Adhere to compliance and data protection policies.

Skills

Customer service

Communication

Multitasking

Sales mindset

Empathy

Education

High school diploma

Tertiary education advantageous

Tools

CRM systems

Telephony software

Databases

Job description

Talent Outsourcing Channel Solutions in Bacolod is seeking enthusiastic Premium Cable, CSR Airline Multi-channel Account and Voice/Nonvoice Agents to join our team. This full-time role connects banking, financial services, and insurance clients with customers, handling calls, processing transactions, and promoting products.

You will meet targets, maintain records, comply with data protection policies, and participate in ongoing training to advance your career in a dynamic call center environment.