Customer Service Representative - Premium Cable Account

Talent Outsourcing Channel Solutions; Murcia; On-site; PHP 260,000 - 420,000; Full time

Job summary

Talent Outsourcing Channel Solutions is seeking a Premium Cable Customer Service Representative in Davao City, Philippines to handle inquiries via email, live chat, and phone with friendly, accurate support. The role emphasizes customer satisfaction and loyalty across channels.

No prior BPO experience is required; a high school diploma or equivalent is accepted. Training is provided, with opportunities for growth in a dynamic outsourcing environment and performance-based recognition.

Qualifications

• Strong written communication skills with excellent grammar and spelling.
• Ability to multitask and manage multiple customer interactions simultaneously.
• Proficiency in using computer systems and CRM software.
• High school diploma or equivalent; BPO experience not required.

Responsibilities

• Respond to customer inquiries via email, live chat, and other written channels.
• Resolve customer issues with empathy, patience, and efficiency.
• Provide accurate product and service information to customers.
• Document interactions and maintain records in company systems.
• Escalate complex issues to appropriate departments when needed.
• Meet or exceed performance targets including response time and satisfaction metrics.

Skills

Written comms

CRM software

Multitasking

Independent worker

Education

High school diploma or equivalent

Tools

Computer systems

Job description

Talent Outsourcing Channel Solutions is seeking a PREMIUM CABLE Customer Service Representative to join our growing team in Davao City, Davao del Sur. This is a full-time position offering an excellent opportunity for individuals seeking to launch or advance their career in customer service, regardless of prior BPO experience. As a Customer Service Representative, you will be the face and voice of our clients, providing professional, friendly, and efficient support to customers across various channels. Your role will be instrumental in maintaining customer satisfaction and loyalty whilst contributing to the success of our client organisations.

Key responsibilities

• Respond to customer inquiries via email, live chat, and other written communication platforms in a timely and professional manner
• Resolve customer issues and complaints with empathy, patience, and efficiency
• Provide accurate product and service information to customers
• Document customer interactions and maintain detailed records in the company's systems
• Follow company policies, procedures, and quality standards consistently
• Identify opportunities to enhance customer experience and suggest improvements
• Escalate complex issues to appropriate departments or supervisors when necessary
• Meet or exceed performance targets, including response time and customer satisfaction metrics
• Collaborate with team members to share best practices and support collective goals
• Maintain confidentiality and handle sensitive customer information securely

What we’re looking for

• Strong written communication skills with excellent grammar and spelling
• High school diploma or equivalent qualification; with or without BPO Experience are welcome to apply
• Ability to multitask and manage multiple customer interactions simultaneously
• Patience and empathy when dealing with frustrated or difficult customers
• Problem-solving skills and ability to think critically
• Proficiency in using computer systems, databases, and CRM software
• Attention to detail and accuracy in documentation
• Ability to work independently whilst being part of a collaborative team
• Flexibility to adapt to changing priorities and procedures
• High school diploma or equivalent; additional qualifications in customer service are advantageous

What we offer

Talent Outsourcing Channel Solutions is committed to supporting the growth and wellbeing of our employees. We offer competitive remuneration packages, opportunities for career development and advancement within a dynamic outsourcing environment, and a supportive team culture where your contributions are valued. We provide ongoing training and development programmes to help you enhance your skills and progress in your career. We also prioritise work-life balance and provide a professional work environment with clear performance metrics and recognition for outstanding achievement.

About us

Talent Outsourcing Channel Solutions is a leading outsourcing and customer service provider dedicated to delivering high-quality solutions to businesses across various industries. With a focus on excellence, innovation, and customer satisfaction, we partner with organisations to provide reliable, scalable customer service operations. Our mission is to empower businesses by offering skilled, dedicated teams that exceed expectations. We pride ourselves on fostering a culture of professionalism, continuous improvement, and employee engagement, making us an employer of choice in the outsourcing industry.