CUSTOMER SERVICE REPRESENTATIVE- Various Account Open

Talent Outsourcing Channel Solutions; Murcia; On-site; PHP 201,000 - 312,000; Full time

Job summary

Talent Outsourcing Channel Solutions in Bacolod is seeking enthusiastic Premium Cable, CSR Airline Multi-channel Account and Voice/Nonvoice Agents to join our team. This full-time role connects banking, financial services, and insurance clients with customers, handling calls, processing transactions, and promoting products.

You will meet targets, maintain records, comply with data protection policies, and participate in ongoing training to advance your career in a dynamic call center environment.

Qualifications

• High school diploma or equivalent required.
• Experience in call center or banking/financial services.
• Excellent English verbal and written communication skills.
• Ability to multitask with accuracy in a fast-paced environment.
• Knowledge of CRM systems and telephony software preferred.

Responsibilities

• Handle inbound calls related to banking products, financial services, and insurance.
• Process transactions, inquiries, transfers, and payments.
• Provide product information and recommendations based on customer needs.
• Resolve complaints and escalate when necessary.
• Make outbound calls for follow-ups and retention efforts.
• Maintain detailed records of all interactions in company databases.
• Adhere to compliance and data protection policies.

Skills

Customer service

Communication

Multitasking

Sales mindset

Empathy

Education

High school diploma

Tertiary education advantageous

Tools

CRM systems

Telephony software

Databases

Job description

About the role

Talent Outsourcing Channel Solutions is seeking enthusiastic and professional Premium Cable, CSR Airline Multi-channel Account and Voice/Nonvoice Agents to join our dynamic team in Bacolod. This is a full-time position where you will be the critical link between our clients in the banking, financial services, and insurance sectors and their customers. As an Account Agent, you will handle inbound and outbound calls, provide exceptional customer service, and resolve customer inquiries with professionalism and efficiency. This role is essential to maintaining our clients' reputation and ensuring customer satisfaction in the highly competitive financial services industry.

Key responsibilities

• Handle inbound customer calls with professionalism, answering queries related to banking products, financial services, and insurance offerings




• Process customer transactions accurately and efficiently, including account inquiries, fund transfers, and payment processing




• Provide product information and recommendations to customers based on their financial needs and requirements




• Resolve customer complaints and concerns in a timely manner, escalating complex issues to supervisors when necessary




• Make outbound calls to customers for account follow-ups, product promotions, and customer retention activities




• Maintain detailed and accurate records of all customer interactions in the company's database systems




• Adhere to all compliance requirements, data protection regulations, and company policies whilst handling sensitive customer information




• Meet or exceed performance targets including call handling times, customer satisfaction scores, and sales objectives




• Collaborate with team members and supervisors to improve service delivery and operational efficiency




• Participate in ongoing training and development programmes to enhance product knowledge and customer service skills

What we're looking for

• High school diploma or equivalent qualification as a minimum; tertiary education is advantageous




• Proven customer service experience, preferably in a call centre or banking/financial services environment; With or without BPO Experience needed required




• Excellent verbal and written communication skills in English; proficiency in additional languages is beneficial




• Strong listening and problem-solving abilities with the capacity to handle customer concerns with empathy and patience




• Proficiency with computer systems, databases, and telephony software; experience with CRM systems is preferred




• Ability to multitask effectively whilst maintaining accuracy and attention to detail in a fast-paced environment




• Sales-oriented mindset with the ability to identify and seize opportunities to promote financial products and services




• Reliable, punctual, and committed to maintaining consistent attendance and performance standards




• Strong ethical values and understanding of confidentiality and data protection in financial services




• Knowledge of banking, insurance products, or financial services is advantageous but not essential

What we offer

At Talent Outsourcing Channel Solutions, we value our employees and are committed to providing a supportive and rewarding work environment. We offer competitive remuneration packages commensurate with experience and performance. Our benefits include career development opportunities through continuous training programmes and skills enhancement initiatives, allowing you to advance within the organisation. We provide a collaborative team culture where you will work alongside experienced professionals in a modern call centre facility. Additional benefits include performance-based incentives and bonuses, flexible scheduling options where possible, and a focus on employee wellbeing. We are an equal opportunities employer and encourage applications from all candidates.

About us

Talent Outsourcing Channel Solutions is a leading outsourcing and business process services provider specialising in customer service and support solutions needed. With a commitment to excellence, innovation, and customer satisfaction, we partner with leading financial institutions to deliver high-quality customer engagement and support services. Our team of dedicated professionals is driven by a mission to enhance customer experiences and contribute to the success of our clients' businesses. We pride ourselves on our professional standards, regulatory compliance, and investment in employee development. Our facilities are equipped with modern technology and infrastructure to support our teams in delivering exceptional service to customers across multiple channels.