Customer Support Specialist – Inbound & Outbound

Talent Outsourcing Channel Solutions; Philippines; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Competitive benefits

Career development opportunities

Work-life balance

Job summary

Talent Outsourcing Channel Solutions is hiring a Customer Service Representative in Angeles City Pampanga to join our client-focused team. You will deliver professional, friendly support to customers, handling inquiries, processing requests, and documenting interactions in our CRM system.

The role requires strong English communication, empathy, and the ability to manage multiple calls while meeting performance targets.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or call centre preferred.
• Fluent English speaking and writing skills required.
• Strong problem-solving and time-management abilities.

Responsibilities

• Handle inbound and outbound customer calls with professionalism.
• Address inquiries, concerns, and complaints promptly and empathetically.
• Provide accurate information about products and services.
• Process customer requests and transactions efficiently and accurately.
• Document interactions in the CRM system and maintain records.
• Strive for first-contact resolution and escalate complex issues when needed.
• Meet or exceed call handling targets and quality standards.
• Collaborate with teammates and other departments to improve customer experience.

Skills

Excellent communication in English

Active listening

CRM software

Multitasking

Education

High School Diploma or equivalent

Tools

CRM software

Job description

Talent Outsourcing Channel Solutions is hiring a Customer Service Representative in Angeles City Pampanga to join our client-focused team. You will deliver professional, friendly support to customers, handling inquiries, processing requests, and documenting interactions in our CRM system.

The role requires strong English communication, empathy, and the ability to manage multiple calls while meeting performance targets.