Financial Services Chat Agent — Onsite in Lipa (Mon–Fri)

TTEC Customer Care Management Philippines Inc; Lipa; Vor Ort; PHP 167.000 - 234.000; Vollzeit

Zusammenfassung

TTEC Customer Care Management Philippines Inc in Lipa is hiring a Chat Customer Service Representative to work onsite at Robinsons Place Lipa, Level 2, from 10am to 3pm, Monday to Friday. You will join a team dedicated to delivering compassionate, accurate help to customers and helping them resolve issues via chat platforms.

The role emphasizes written communication, customer care excellence, and product/service knowledge, with a supportive culture and opportunities for professional growth.

Qualifikationen

• High school graduate (old curriculum) is required.
• At least 6 months BPO experience or 6 months experience in lending/financial services, or graduate of any finance-related courses.
• Recognize, apply and explain product or service knowledge.
• Computer experience is expected.

Aufgaben

• Answer incoming communications from customers via chat, text, email, social media, direct messaging, and other nonverbal platforms.
• Communicate with customers using written communication only to resolve issues and provide guidance.

Ausbildung

Highschool graduate (old curriculum)

Jobbeschreibung

TTEC Customer Care Management Philippines Inc in Lipa is hiring a Chat Customer Service Representative to work onsite at Robinsons Place Lipa, Level 2, from 10am to 3pm, Monday to Friday. You will join a team dedicated to delivering compassionate, accurate help to customers and helping them resolve issues via chat platforms.

The role emphasizes written communication, customer care excellence, and product/service knowledge, with a supportive culture and opportunities for professional growth.