Financial Customer Service Representative

Private Advertiser; Taguig; On-site; PHP 201,000 - 279,000; Full time

Job summary

Private Advertiser in the Philippines seeks a customer service professional to handle high volumes of inbound interactions across phone and digital channels, delivering timely, accurate support.

The role requires at least 6 months in BPO customer service, completion of two years of college, on-site work, and a flexible schedule to cover training and extended hours.

Qualifications

• At least 6 months of CustomerService Experience in BPO Industry
• Completed at least 2 years of college education
• Must be amenable for Voice function
• Must work on-site at the location posted
• Must be flexible with the work schedule
• Must be able to attend full duration of required training period
• Ability to work additional hours as needed

Responsibilities

• Respond to and resolve high volumes of inbound customer interactions across phone and digital channels, providing timely, accurate support
• Assist customers with inquiries, transactions, and service requests with empathy across financial products and services
• Deliver a positive customer experience through clear communication, empathy, and problem-solving
• Perform routine tasks by following established processes, procedures, and regulatory guidelines
• Navigate multiple systems to access information, document interactions, and complete transactions
• Escalate complex or higher-risk customer concerns to experienced colleagues or leadership when appropriate
• Collaborate with peers and internal partners to support timely issue resolution and customer satisfaction
• Review customer information for accuracy and completeness and maintain appropriate records

Skills

Customer service

Education

Two years of college education

Job description

• Respond to and resolve high volumes of inbound customer interactions across phone and digital channels, providing timely, accurate support

• Assist customers with inquiries, transactions, and service requests with empathy across financial products and services

• Deliver a positive customer experience through clear communication, empathy, and problem-solving

• Perform routine tasks by following established processes, procedures, and regulatory guidelines

• Navigate multiple systems to access information, document interactions, and complete transactions

• Escalate complex or higher-risk customer concerns to experienced colleagues or leadership when appropriate

• Collaborate with peers and internal partners to support timely issue resolution and customer satisfaction

• Review customer information for accuracy and completeness and maintain appropriate records

Required Qualifications:

• At least 6 months of CustomerService Experience in BPO Industry

• Completed at least 2 years of college education

Job Expectations:

• Must be amenable for Voice function

• Must work on-site at the location posted

• Must be flexible with the work schedule

• Must be able to attend full duration of required training period

• Ability to work additional hours as needed