Customer Service Representative/CSR

Private Advertiser; Taguig; On-site; PHP 223,000 - 357,000; Full time

Job summary

Private Advertiser in Manila is seeking a customer service representative to support customers across phone, text, chat, video chat and other channels in a fast-paced, high-volume environment.

You will resolve inquiries, provide a best-in-class experience, and escalate issues when needed. The role requires at least 6 months in a BPO setting, two years of college, willingness to work on-site, and flexibility with schedules.

Qualifications

• At least 6 months of Customer Service Experience in BPO Industry.
• Completed at least 2 years of college education.
• Amenable for Voice function.
• Must work on-site at the location posted.
• Must be flexible with the work schedule.

Responsibilities

• Support customers across phone, text, chat, video chat and other channels in a fast-paced, high-volume environment.
• Perform routine tasks such as answering inquiries and resolving problems while adhering to policies and regulations.
• Regularly escalate questions and issues to more senior employees.
• Interact with team on basic information and with customers.

Skills

Customer service

Communication

Education

Two years college

Job description

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems

• Regularly receive direction from supervisor and *escalate* questions and issues to more senior employees

• Interact with team on basic information, plus internal or external customers

Required Qualifications:

• At least 6 months of CustomerService Experience in BPO Industry

• Completed at least 2 years of college education

Job Expectations:

• Must be amenable for Voice function

• Must work on-site at the location posted

• Must be flexible with the work schedule

• Must be able to attend full duration of required training period

• Ability to work additional hours as needed