Customer Service Representative - Financial Services

Private Advertiser; Taguig; On-site; PHP 167,000 - 234,000; Full time

Job summary

Private Advertiser is seeking a Customer Service Representative to handle high volumes of inbound interactions across phone and digital channels from our Taguig site. You will deliver timely, accurate support with empathy, clear communication, and problem-solving skills, guiding customers through transactions and service requests.

The role requires working on-site, a flexible schedule, and full training. Ideal candidates have at least 6 months in a BPO customer service role and at least two

Qualifications

• At least 6 months of customer service experience in BPO industry.
• Completed at least 2 years of college education.

Responsibilities

• Respond to and resolve high volumes of inbound customer interactions across phone and digital channels, providing timely, accurate support.
• Assist customers with inquiries, transactions, and service requests with empathy across financial products and services
• Deliver a positive customer experience through clear communication, empathy, and problem-solving
• Perform routine tasks by following established processes, procedures, and regulatory guidelines
• Navigate multiple systems to access information, document interactions, and complete transactions
• Escalate complex or higher-risk customer concerns to experienced colleagues or leadership when appropriate
• Collaborate with peers and internal partners to support timely issue resolution and customer satisfaction
• Review customer information for accuracy and completeness and maintain appropriate records

Skills

Customer service experience

Empathy

Multichannel communication

Education

Two years of college education

Job description

• Respond to and resolve high volumes of inbound customer interactions across phone and digital channels, providing timely, accurate support

• Assist customers with inquiries, transactions, and service requests with empathy across financial products and services

• Deliver a positive customer experience through clear communication, empathy, and problem-solving

• Perform routine tasks by following established processes, procedures, and regulatory guidelines

• Navigate multiple systems to access information, document interactions, and complete transactions

• Escalate complex or higher-risk customer concerns to experienced colleagues or leadership when appropriate

• Collaborate with peers and internal partners to support timely issue resolution and customer satisfaction

• Review customer information for accuracy and completeness and maintain appropriate records

Required Qualifications:

• At least 6 months of CustomerService Experience in BPO Industry

• Completed at least 2 years of college education

Job Expectations:

• Must be amenable for Voice function

• Must work on-site at the location posted

• Must be flexible with the work schedule

• Must be able to attend full duration of required training period

• Ability to work additional hours as needed