Financial CSR

Private Advertiser; Taguig; On-site; PHP 279,000 - 446,000; Full time

Job summary

Private Advertiser is seeking a customer service associate to handle high volumes of inbound interactions across phone and digital channels. You will assist customers with inquiries, transactions and service requests with empathy and accuracy, delivering strong service experiences.

Role requires on-site work, willingness to participate in training, and the ability to adapt to a flexible schedule. Collaboration with peers and timely issue resolution are key outcomes for this position.

Qualifications

• At least 6 months of customer service experience in BPO.
• Completed at least 2 years of college education.
• Amenable for Voice function.
• Must work on-site at the location posted.
• Flexible with the work schedule.
• Able to attend full duration of required training period.
• Ability to work additional hours as needed.

Responsibilities

• Respond to and resolve high volumes of inbound customer interactions across phone and digital channels, providing timely, accurate support
• Assist customers with inquiries, transactions, and service requests with empathy across financial products and services
• Deliver a positive customer experience through clear communication, empathy, and problem-solving
• Perform routine tasks by following established processes, procedures, and regulatory guidelines
• Navigate multiple systems to access information, document interactions, and complete transactions
• Escalate complex or higher-risk customer concerns to experienced colleagues or leadership when appropriate
• Collaborate with peers and internal partners to support timely issue resolution and customer satisfaction
• Review customer information for accuracy and completeness and maintain appropriate records

Skills

Customer service

Education

Two years college education

Job description

• Respond to and resolve high volumes of inbound customer interactions across phone and digital channels, providing timely, accurate support

• Assist customers with inquiries, transactions, and service requests with empathy across financial products and services

• Deliver a positive customer experience through clear communication, empathy, and problem-solving

• Perform routine tasks by following established processes, procedures, and regulatory guidelines

• Navigate multiple systems to access information, document interactions, and complete transactions

• Escalate complex or higher-risk customer concerns to experienced colleagues or leadership when appropriate

• Collaborate with peers and internal partners to support timely issue resolution and customer satisfaction

• Review customer information for accuracy and completeness and maintain appropriate records

Required Qualifications:

• At least 6 months of CustomerService Experience in BPO Industry

• Completed at least 2 years of college education

Job Expectations:

• Must be amenable for Voice function

• Must work on-site at the location posted

• Must be flexible with the work schedule

• Must be able to attend full duration of required training period

• Ability to work additional hours as needed