Financial Customer Service Representative/CSR

Private Advertiser; Taguig; On-site; PHP 201,000 - 268,000; Full time

Job summary

Private Advertiser in Metro Manila (Taguig) is seeking a customer service representative to support customers across phone, text, chat, and video channels in a fast-paced, high-volume environment.

The role requires at least 6 months of BPO customer service experience and 2 years of college; on-site work with flexible schedules and a training period, with emphasis on empathy and problem solving.

Qualifications

• 6 months of Customer Service Experience in BPO Industry.
• Completed at least 2 years of college education.

Responsibilities

• Provide customer support across multiple channels with empathy.
• Resolve inquiries and problems following guidelines and regulations.
• Escalate issues to senior staff when needed.
• Collaborate with team to improve customer experience.

Skills

Customer service

Education

2 years college education

Job description

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems

• Regularly receive direction from supervisor and *escalate* questions and issues to more senior employees

• Interact with team on basic information, plus internal or external customers

Required Qualifications:

• At least 6 months of CustomerService Experience in BPO Industry

• Completed at least 2 years of college education

Job Expectations:

• Must be amenable for Voice function

• Must work on-site at the location posted

• Must be flexible with the work schedule

• Must be able to attend full duration of required training period

• Ability to work additional hours as needed