CSR - International voice -(Banking & Finance)

PAN ASIA HR CONSULTING PH INC.; Taguig; In loco; PHP 290.000 - 469.000; Tempo pieno

Descrizione del lavoro

PAN ASIA HR CONSULTING PH INC. is seeking a Customer Service Associate to support customers with empathy across multiple channels for financial products and services in a high-volume environment.

You will handle inquiries, resolve issues, and deliver a best-in-class experience while adhering to policies and regulations. The role requires flexibility with shifts, training, and potential overtime.

Competenze

• 6+ months of customer service or financial services experience.
• 6+ months banking/financial services experience preferred.
• Successful completion of at least two years of college education in any field.
• Amenable to working in shifting schedules, including graveyard shifts, weekends, and holidays.
• Open to split rest days or non-consecutive days off.
• Able to attend full duration of required training period.
• Ability to work additional hours as needed.

Mansioni

• Support customers with empathy regarding financial products and services through multiple channels in a fast-paced environment.
• Answer inquiries, resolve problems, and provide best-in-class customer experience while following guidelines and regulations and navigating multiple computer systems.
• Regularly receive direction from supervisor and escalate questions and issues to more senior employees.
• Interact with team on basic information, plus internal or external customers.
• Support a pure voice process and take inbound and/or outbound calls.

Conoscenze

Customer service

Financial services

Banking experience

Formazione

Two years college

Descrizione del lavoro

About the role

In this role, you will support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment.

Key responsibilities

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems

• Regularly receive direction from supervisor and escape questions and issues to more senior employees

• Interact with team on basic information, plus internal or external customers

• Support a pure voice process and take inbound and/or outbound calls

About you

• 6+ months of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 6+ months of experience in banking and financial services or equivalent is preferred but not required

• Successful completion of at least two years of college education in any field of study, at either the undergraduate or graduate level

• Amenable to working in shifting schedules, including graveyard shifts, weekends, and holidays

• Open to split rest days or non-consecutive days off

• Able to attend full duration of required training period

• Ability to work additional hours as needed