Urgent Hiring - CSR (Financial Account)

Manpower Outsourcing Services, Inc.; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Manpower Outsourcing Services, Inc. in Metro Manila is seeking a customer service professional to handle inquiries, identify customer needs, and document interactions.

This onsite role in Eastwood/Libis, Quezon City requires night-shift availability and at least 2 years of BPO experience working with financial accounts. You will follow company policies, escalate when needed, and collaborate with teammates while contributing to ongoing process improvements.

Qualifications

• 2 years of BPO experience handling financial accounts.
• Willing to work onsite in Eastwood, Libis, Quezon City.
• Willing to work on night shift schedule.
• High school graduates are welcome to apply.

Responsibilities

• Handle customer inquiries professionally and provide timely and effective solutions.
• Identify customer needs and recommend appropriate products, services, or resolutions.
• Accurately document customer interactions and maintain updated records in the system.
• Address and resolve customer complaints in accordance with company policies and escalation procedures.
• Collaborate with team members, participate in training sessions, and contribute to continuous process improvement.

Skills

BPO experience (financial accounts)

Education

High school diploma

Job description

• Handle customer inquiries professionally and provide timely and effective solutions.

• Identify customer needs and recommend appropriate products, services, or resolutions.

• Accurately document customer interactions and maintain updated records in the system.

• Address and resolve customer complaints in accordance with company policies and escalation procedures.

• Collaborate with team members, participate in training sessions, and contribute to continuous process improvement.

Skills and Requirements:

• With 2 years of BPO industry experience handling financial accounts.

• High school graduates are welcome to apply.

• Willing to work onsite in Eastwood, Libis, Quezon City.

• Willing to work on night shift schedule