Finance Operations Lead - Commission Collections & Reporting

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 720,000 - 1,080,000; Full time

Job summary

JPMorgan Chase & Co. in Metro Manila, Philippines, is seeking a Commission Collections Supervisor to lead day-to-day collections, invoicing, payment follow-ups, reconciliation, and reporting.

You will guide a small team, coordinate with finance partners, and drive improvements in visibility and process consistency across monthly cycles. The role requires 4+ years in billing/AR/collections, plus at least 1 year of leadership experience.

Qualifications

• 4+ years in billing, AR, collections, or related operations
• 1+ year leading a team or mentoring teammates
• Experience supervising a small operations team
• Experience invoicing, payment follow-ups, and resolving billing issues
• Strong reconciliation skills and attention to detail
• Proficiency in Excel and ability to read dashboards
• Experience with ticketing/workflow tools and reporting
• Clear written and verbal communication for stakeholder updates
• Strong time management to meet month-end deadlines
• Discretion handling sensitive financial information

Responsibilities

• Monitor shared inbox and ticketing queue for timely follow-up and issue resolution
• Prioritize daily work to maintain service levels and deadlines
• Prepare and send invoices and payment follow-ups
• Coordinate with finance to confirm receipts and update cash tracking
• Provide payment links and ensure proper documentation
• Track workflows and drive completion before month-end close
• Maintain dashboards and trackers in the commission management system
• Run and distribute monthly commission progress and metrics reports
• Perform monthly reconciliations between systems and records
• Elevate discrepancies through defined channels
• Lead team routines: monthly check-ins, escalations, annual scheduling, year-end reporting

Skills

Billing

Accounts receivable

Collections

Commission processing

Team leadership

Excel proficiency

Communication

Tools

Power BI

SharePoint

DocuSign

Ticketing system

Job description

JPMorgan Chase & Co. in Metro Manila, Philippines, is seeking a Commission Collections Supervisor to lead day-to-day collections, invoicing, payment follow-ups, reconciliation, and reporting.

You will guide a small team, coordinate with finance partners, and drive improvements in visibility and process consistency across monthly cycles. The role requires 4+ years in billing/AR/collections, plus at least 1 year of leadership experience.