Collections Team Lead: Coaching, Negotiation & Analytics

PM Consulting; Philippines; On-site; PHP 500,000 - 600,000; Full time

Job summary

PM Consulting in the Philippines is seeking an experienced Collections Team Lead to coach and guide a team of collection agents, ensuring compliant, customer-focused recoveries. You will monitor performance metrics, conduct regular reviews, and collaborate with senior management to drive improvements.

We require a Bachelor’s degree and 2–4 years in collections, including 1–2 years in supervision, with strong negotiation and data reporting skills.

Qualifications

• Bachelor’s degree required, preferably related field.
• 2–4 years in collections with 1–2 years in supervision or team lead capacity.
• Experience in mortgage, ALM, KYC, loan origination, fraud, reconciliation and underwriting.
• Regulatory knowledge of banking products, consumer credit, and collection guidelines.

Responsibilities

• Lead, mentor, and train collection agents with regular performance reviews.
• Monitor daily, weekly, and monthly KPIs such as flow rates and recovery goals.
• Handle escalated borrower negotiations and resolve complex disputes or complaints.
• Track productivity metrics using CRM systems, dialers, and spreadsheets; generate updates for senior management.

Skills

Negotiation

Data reporting

Communication

Education

Bachelor’s degree

Job description

PM Consulting in the Philippines is seeking an experienced Collections Team Lead to coach and guide a team of collection agents, ensuring compliant, customer-focused recoveries. You will monitor performance metrics, conduct regular reviews, and collaborate with senior management to drive improvements.

We require a Bachelor’s degree and 2–4 years in collections, including 1–2 years in supervision, with strong negotiation and data reporting skills.