Billing & Collections Experience Manager

Citi Global Realty and Development, Inc; Quezon City; On-site; PHP 500,000 - 700,000; Full time

Job summary

Citi Global Realty and Development, Inc. is seeking a Billing and Collections Lead in Metro Manila to manage daily billing, payment tracking, and receipting, driving collection efficiency and maintaining policy-compliant reminders.

The role coordinates loan documentation, unit turnovers, and customer care, leading a small Accounts Management and Customer Care team to meet SLAs and CSAT targets. Strong communication with Treasury and Management is required.

Qualifications

• Experience in billing and collection processes.
• Ability to manage aging reports and negotiation of payment arrangements.
• Familiarity with documentation for CTS, DOAS, and loan take-outs.
• Strong leadership and team supervision skills.

Responsibilities

• Lead daily billing and collection operations and track payments.
• Ensure timely issuance of reminders, demand letters, and cancellation notices in accordance with policy.
• Coordinate loan take-outs with banks, Sales, Treasury, and the Documentation Specialist.
• Oversee turnover readiness including buyer documents, balances, and loan take-out requirements.
• Supervise the Accounts Management and Customer Care team to meet targets and CSAT SLAs.

Job description

Citi Global Realty and Development, Inc. is seeking a Billing and Collections Lead in Metro Manila to manage daily billing, payment tracking, and receipting, driving collection efficiency and maintaining policy-compliant reminders.

The role coordinates loan documentation, unit turnovers, and customer care, leading a small Accounts Management and Customer Care team to meet SLAs and CSAT targets. Strong communication with Treasury and Management is required.