Collections Strategy & Performance Leader

Metrobank; Metro Manila; On-site; PHP 2,000,000 - 4,000,000; Full time

Job summary

Metrobank in the Philippines seeks a Head of Collections Strategies and Business Performance to lead the unit, shape collection strategies, and drive performance across systems. You will ensure policy adherence and collaboration with divisions and regulators to meet targets.

The role requires extensive experience in collections, supervisory leadership, and strong IT/system knowledge to optimize workflows and outcomes within a banking environment.

Qualifications

• Bachelor’s degree holder with experience in Collections / Credit / Risk Management.
• At least 7 years' experience in collections, preferably in a credit card company or bank
• At least 5 years in a supervisory/managerial role handling officers and staff
• Strong working knowledge on MS Word, Excel, and PowerPoint; knowledge on IT programming (e.g. SQL, VB, Sybase, etc.), and other technology software is an advantage
• Experience in automated collection systems (e.g. Tallyman, Adeptra) and predictive dialer is an advantage.

Responsibilities

• Monitor daily operations of Collections to ensure consistent execution of strategies.
• Analyze data and/or reports to spot key areas and opportunities on productivity to improve overall Collections Metrics
• Initiate and collaborate with other Unit Heads on strategic plans and challengers.
• Manage stakeholders in the delivery of projects and initiatives
• Function as Business Lead for Collections projects or SME for enterprise-wide projects.
• Ensure availability of required inputs such as Concept Paper, Business Requirements Document, and Test Scripts.
• Manage User Acceptance Testing from planning to execution.
• Ensure tasks related to Collections Systems (Tallyman, Predictive Dialer System, Adeptra CCS, etc.) are done by point persons or assigned officer/s.
• Review system performance data to identify trends, implement plans of action and/or strategies for all Collections Units. This includes the ability to produce, understand, and analyze efficiency or gap reports to recommend process changes/updates.
• Coach and motivate team members to achieve set targets/standards and recommend strategies for further improvement.
• Assist in capacity planning.
• Ensure proper management and operation of systems used by the unit.
• Perform periodic performance review
• Identify training needs of direct reports
• Maintain and improve employee engagement
• Coordinate with various business units to achieve collection goals
• Work with the IT unit to ensure that technology is current and efficiency is optimal
• Work with vendors concerning Service Level Agreements (SLAs), maintenance, update, and upgrade requirements.
• Manage and monitor system issues from reporting to closure.
• Ensure department meets delinquency and Net Credit Loss objectives.
• Ensure achievement of key metrics of all Collections systems that are aligned with overall business objectives
• Implement strategies to further optimize system performance in line with the objectives of all Collections Units
• Participate in strategic planning for the long-term development of the system
• Liaise with other departments, branches, or units regarding collection concerns
• Assists unit heads, collection strategist, senior officers, and team leaders in ensuring failover plans are followed
• Assists in managing Collections systems and other system documentation requirements for all Collection units
• Conducts periodic system UAT based on requirements
• Help resolve client concerns on use of systems
• Perform various tasks that may be assigned from time to time (eg. BORC, BCP, Cost Champion, Corp. Correspondents, Line trainer, e-Champ).

Skills

Leadership

Data analysis

Stakeholder management

Strategic planning

Credit/collections knowledge

Education

Bachelor’s degree in Business or related field

Tools

MS Word

Excel

PowerPoint

SQL

VB

Sybase

Tallyman

Adeptra

Job description

Metrobank in the Philippines seeks a Head of Collections Strategies and Business Performance to lead the unit, shape collection strategies, and drive performance across systems. You will ensure policy adherence and collaboration with divisions and regulators to meet targets.

The role requires extensive experience in collections, supervisory leadership, and strong IT/system knowledge to optimize workflows and outcomes within a banking environment.