Field Service Engineer

Level Up Business Process Outsourcing Services OPC; Cebu City; On-site; PHP 420,000 - 640,000; Full time

Job summary

Level Up Business Process Outsourcing Services OPC in Cebu City is seeking an Energy Storage After-Sales Engineer for on-site commissioning, troubleshooting, maintenance, and repair of energy storage products. You will ensure rapid issue resolution and high customer satisfaction at customer sites.

Responsibilities include on-site and remote technical support for energy storage systems, system commissioning, firmware upgrades, preventive maintenance, fault diagnosis, and documenting service

Qualifications

• Associate or Bachelor’s degree in Electrical Engineering, Power Electronics, Mechanical Engineering, or a related field.
• 2+ years of field service, commissioning, or maintenance experience with battery storage, inverters, UPS, or solar PV systems.
• Fluent in English; able to read schematics and use diagnostic tools.
• Willing to travel frequently (up to 50-75%) to customer sites.

Responsibilities

• Provide on-site and remote technical support for energy storage systems (batteries, BMS, PCS, and EMS).
• Perform system commissioning, firmware upgrades, and preventive maintenance.
• Diagnose and resolve hardware/software faults; document failure analyses and field service reports.
• Train customers and partners on system operation, safety, and basic maintenance.
• Manage spare parts inventory and coordinate logistics for replacements.
• Support sales with pre-sales technical input on installation and serviceability.

Skills

Problem-solving

Customer communication

Documentation

Education

Associate or Bachelor’s degree in Electrical Engineering, Power Electronics, Mechanical Engineering, or a related field

Tools

Multimeters

Insulation testers

Battery diagnostic tools

CAN bus

RS485

Modbus

Job description

Level Up Business Process Outsourcing Services OPC

On-site - Cebu Fresh Graduate/Student Bachelor Full-time

Job Description

Employee Recognition and Rewards

Commission

Government Mandated Benefits

We are seeking a highly technical and customer-focused Energy Storage After-Sales Engineer to join our service team. You will be responsible for on-site commissioning, troubleshooting, maintenance, and repair of our energy storage products, ensuring rapid resolution of technical issues and superior customer satisfaction.

Key Responsibilities:

• Provide on-site and remote technical support for energy storage systems (batteries, BMS, PCS, and EMS).
• Perform system commissioning, firmware upgrades, and preventive maintenance.
• Diagnose and resolve hardware/software faults (e.g., communication errors, cell voltage imbalance, thermal management issues).
• Document all service activities, including failure analysis, repair logs, and field service reports.
• Train customers and local partners on proper system operation, safety procedures, and basic maintenance.
• Collect and report product failure data to the R&D and quality teams to drive continuous improvement.
• Manage spare parts inventory and coordinate logistics for replacement components.
• Respond to emergency service calls within agreed SLAs (e.g., 24/48-hour response).
• Support the sales team by providing pre-sales technical input on installation and serviceability.

Requirements:

• Education: Associate or Bachelor’s degree in Electrical Engineering, Power Electronics, Mechanical Engineering, or a related field.
• Experience: 2+ years of field service, commissioning, or maintenance experience with battery storage, inverters, UPS, or solar PV systems.
• Familiar with lithium-ion battery characteristics (voltage, current, temperature, SOC, SOH).
• Experience with CAN bus, RS485, Modbus, or other industrial communication protocols.
• Ability to read electrical schematics, single-line diagrams, and wiring diagrams.
• Hands-on experience with multimeters, insulation testers, and battery diagnostic tools.
• Soft Skills: Strong problem-solving, customer communication, and documentation skills.
• Physical Requirements: Ability to lift equipment (up to 25 kg), work at heights, and use PPE.
• Travel: Willingness to travel frequently (up to 50-75%) to customer sites.
• Language: Fluent in English (additional local languages a plus).
• Willing to render overtime work on Saturdays as business needs.
• Fresh graduates with a research study, thesis, or other relevant academic experience related to solar technology are encouraged to apply.

Preferred (Nice to Have):

• Certification in battery safety (e.g., NFPA 70E, lithium-ion battery handling).
• Experience with BESS containerized systems (utility-scale).
• Knowledge of grid codes and protection relay settings.
• Familiarity with remote monitoring platforms (e.g., IoT-based EMS portals).
• Valid driver's license and passport